i Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS FIELD MONITORING REPORT OF USAID’S LOCAL GOVERNANCE PROGRAM, PHASE III (LGP III) GOVERNMENT ACCOUNTING AND PROJECT TRACKING INFORMATION SYSTEM (GAPTIS) LOCAL GOVERNANCE PROGRAM, PHASE III (LGP III) FIELD MONITORING REPORT Government Accounting and Project Tracking Information System (GAPTIS) May 15 2011 This publication was produced for review by the United States Agency for International Development. It was prepared by The QED Group, LLC under contract number GS-10F-0405M, task order number 267-M-00-09-00513-00. ii Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS LOCAL GOVERNANCE PROGRAM, PHASE III (LGP III) FIELD MONITORING REPORT Government Accounting and Project Tracking Information System (GAPTIS) The QED GROUP, LLC 1250 Eye Street, NW Suite 1100 Washington, DC 20005 Phone: 202-521-1900 Fax: 202-521-1901 www.qedgroupllc.com DISCLAIMER The authors’ views expressed in this publication do not necessarily reflect the views of the United States Agency for International Development or the United States Government. Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS iii CONTENTS EXECUTIVE SUMMARY...........................................................................................IV INTRODUCTION ........................................................................................................ 1 METHODOLOGY, FINDINGS, AND ANALYSIS.................................................... 2 Methodology ........................................................................................................................................................... 2 Findings and Analysis............................................................................................................................................. 2 CONCLUSION AND RECOMMENDATIONS......................................................... 9 Conclusion............................................................................................................................................................... 9 Recommendations................................................................................................................................................. 9 ANNEX 1- GAPTIS PROGRAM REPORT UPDATE.............................................10 ANNEX 2- SCOPE OF WORK.................................................................................11 ANNEX 3- METHODOLOGICAL NOTES .............................................................16 ANNEX 4 - DATA TABLES (SUPERVISOR QUESTIONNAIRES).....................17 ANNEX 5 - DATA TABLES (STAFF QUESTIONNAIRES) ................................. 36 ANNEX 6 - CODING GUIDE ...................................................................................42 ANNEX 7- ORIGINAL SURVEY INSTRUMENT (ENGLISH VERSION)............45 ANNEX 8- GAPTIS SURVEY – ARABIC TRANSLATION...................................57 iv Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS EXECUTIVE SUMMARY The “Government Accounting and Project Tracking Information System,” or GAPTIS, is a financial - capital improvement monitoring tracking system developed by USAID’s Local Governance Program Phase III (LGP III) to help provincial officials manage their projects and funds more effectively. This monitoring report, authored by Jeffrey Swedberg, looks at the status of GAPTIS in the final months before the end of LGP III to answer questions posed by USAID and is organized into five categories: 1. Statistics; 2. Impact; 3. Sustainability; and 4. Constraints. It is based on analysis of surveys administered to 68 GAPTIS supervisors and staff in 14 governorates. The survey questions were divided into categories and questions specified in USAID’s scope of work. In brief, the results were: 1. Statistics • USAID-provided equipment is in place and functioning, except in Wasit where it was destroyed by fire set by demonstrators. Staff was trained in GAPTIS in all governorates. • A significant majority of provinces (57%) use GAPTIS 2.1, the remainder use version 2.0. • An index measuring GAPTIS unit performance against the “characteristics of Najaf” – a model province, indicate that 8 provinces score 80% or better against this standard. 2. Impact • Reporting for 2010 is completed in all of the 14 provinces surveyed but one – Wasit. • Satisfaction with data entry and utilization by GAPTIS supervisors and staff average 3.98 points out of 5.00 possible points – indicating a good aggregate level of satisfaction. • The primary reasons for both high and low scores on the data entry satisfaction question had to do with perception of the technology. Most found it easy, but not all. 3. Sustainability • While most GAPTIS supervisors agreed there is a plan in place for the Governorate to take over GAPTIS after LGP III closed, most did not think there would be adequate staff. 4. Constraints • Problems cited included technical problems, including the inability to make the sort of changes that require programming skills, e.g. adapting reports or adding fields to meet specific provincial requirements. Given the frequent changes within governorates, the GAPTIS system will need occasional updates in programming. • Lack of job security and dependence on short-term contracts was also cited as a constraint. Currently, most GAPTIS staffers are not full-time Governorate employees and may leave if more stable work becomes available. Short Term contracts make employees vulnerable to termination or transfer to other departments1. Five provinces – Anbar, Baghdad, Karbala, Najaf, and Maysan – are designated as “decentralization pilot” provinces. Each pilot GAPTIS unit received intensive training in the programming necessary to modify GAPTIS to make changes in the interfaces and trouble shoot problems as they arise. These are the five provinces where long-term sustainability for GAPTIS appears most possible after the end of LGP assistance. It is recommended that support be provided to more non-pilot provinces to avoid backsliding as staffers encounter problems they are not trained to overcome. There is a need for database programming skills throughout all Governorates to maintain the health of the system.2 1 Not all of GAPTIS employees are short term contracts. In some provinces, GAPTIS employees are part of the permanent staff. Full sustainability may not be possible otherwise. 2 The database is an essential part of the software. GAPTIS consists of two parts (data entry interfaces and database). Programming skills are required to modify and sometimes audit data saved in the database. Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 1 INTRODUCTION The “Government Accounting and Project Tracking Information System,” or GAPTIS, is a financial - capital improvement monitoring tracking system. It was developed by USAID’s Local Governance Program Phase III (LGP III) to help provincial officials manage their projects and funds more effectively. LGP III is implemented by Research Triangle Institute/RTI International (RTI). With a start date of January 1, 2009 and end date of June 30, 2011, LGP III builds the capacity of local government officials through training, mentoring and coaching on aspects of local governance, including financial management, organizational development, strategic planning, and service delivery oversight. Employing Microsoft Access and Virtual Basic data collection and processing tools, GAPTIS is designed for a province’s specific needs. Some provinces use it purely for financial management, while some provinces use it for project management. USAID/Iraq tasked the Performance Evaluation and Reporting for Results Management (PERFORM) project with monitoring GAPTIS in the final months before the end of LGP III to answer questions organized into five categories: 1. Statistics; 2. Impact; 3. Sustainability; 4. Constraints; and 5. Unanticipated Issues. The USAID Scope of Work (SOW) can be found in Annex 2. The organization and numbering of the questions was adopted from the SOW. The map below, taken from the SOW, illustrates the areas (in green and yellow) covered by this monitoring exercise. 3 Figure I – GAPTIS Implementation Status 3 This report does not cover Kirkuk – indicated in the SOW map as an area where GAPTIS was “not applicable.” Although RTI established a GAPTIS unit in Kirkuk in November 2010, LGP III management indicated that the unit was too new to provide relevant information for this monitoring exercise. Moreover, including results from Kirkuk in the aggregated findings with GAPTIS provinces with several years of LGP III assistance would have a distorting effect on the data. 2 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS METHODOLOGY, FINDINGS, AND ANALYSIS Methodology The primary data collection instrument was a survey administered to employees of GAPTIS units – both supervisors and non-supervisory staff. The surveys were designed by PERFORM staff to address all questions in the Scope of Work. Data collection was conducted by six enumerators who were briefed on GAPTIS and trained in administering the survey before being split into three teams. They visited units in all GAPTIS-applicable provinces shown on the map on the preceding page. The lead data collector administered a long survey to the GAPTIS supervisors in all applicable provinces, while an associate data collector administered a shorter version to the corresponding data entry personnel (ranging from 2 to 11 individuals), most of whom were trained in GAPTIS. The results of these surveys provide the core of the analysis presented here. Annex 3 describes in detail the methodology used. In all, sixty-eight surveys were completed in the fourteen provinces. Table I – Survey Coverage Province City Supervisor Staff Total Province City Supervisor Staff Total Anbar Ramadi 1 3 4 Karbala Karbala 1 4 5 Babil Hilla 1 4 5 Maysan Amarah 1 3 4 Baghdad Baghdad 1 4 5 Muthanna Samawah 1 2 3 Basrah Basrah 1 3 4 Najaf Najaf 1 8 9 Dhi Qar Nasiriyah 1 2 3 Ninawa Mosul 1 11 12 Qādisiyyah Diwanyah 1 4 5 Salah ad Din Tikrit 1 2 3 Diyala Baqubah 1 2 3 Wasit Kut 1 2 3 Grand Total 14 54 68 Further context for the analysis was provided by thorough debriefings with the PERFORM data collectors and with interviews with LGP III GAPTIS coordinators. Findings and Analysis 1. Statistics: These questions relate to basic numbers of equipment received, people trained, the number of GAPTIS units engaged in non-financial reporting, and the level to which units met the standards of what is considered the model GAPTIS unit – Najaf. 1.1 The chart below (Table II) indicates the status of equipment in each of the provinces. The only provinces with reported maintenance needs are Babil (printers) and Wasit, where all equipment was damaged in a recent fire. Table II – Status of GAPTIS Equipment Pieces of equipment provided by USAID Date Delivered Date Installed Date Operational Currently Operational? Maintenance Needs Anbar 2 PCs, 1 Printer 1-Jun-09 15-Jun-09 15-Jun-09 Yes No Babil 7 PCs; 5 Printers; 4 Scanners; 1 UPS 18-Oct-08 18-Oct-08 18-Oct-08 All but printers Printers Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 3 Pieces of equipment provided by USAID Date Delivered Date Installed Date Operational Currently Operational? Maintenance Needs Baghdad 10 PCs, 6 scanners, 6 printers 4 7-Sep-08 7-Sep-08 7-Sep-08 Yes No Basrah 4 PCs, 2 Printers, 2 Scanners N/A5 N/A N/A N/A N/A Dhi Qar 3 PCs; 1 Printer; 1 Scanner; 1 Hub N/A N/A N/A N/A N/A Diwaniyah 5 PCs, 5 Printers; 2 Scanners, 5 UPS 1-Mar-09 1-Mar-09 1-Mar-09 Yes N/A Diyala 6 Computers ; 1 Printer; 2 Scanners 15-Jun-09 1-Jul-09 1-Jul-09 Yes No Karbala 5 Computers ; 2 Printers; 3 Scanners 15-Nov-08 15-Nov-08 15-Nov-08 Yes No Maysan 4 PCs, 2 Printers, 2 Scanners 2008 2008 2008 Yes No Muthanna 5 PCs, 2 Scanners, 2 Printers Dec,2008 Dec,2008 Dec,2008 Yes No Najaf 14 PCs, 6 scanners, 6 UPS, 15-Jan-11 15-Jan-11 15-Jan-11 Yes No Ninawa 11 PCs; Scanner and Printers N/A N/A N/A N/A Yes Salah ad Din 6 PCs , 2 Printers, 2 Scanners 26-May-09 N/A N/A N/A N/A Wasit 5 scanners, 3 printers, I UPS 14/04/2009 14/04/2010 14/04/2011 No Yes 1.2 – The bar graph below (Figure 1.2) shows the number of individuals GAPTIS supervisors indicate were trained in each province. Most reported 3 or 4. Ninawa, with 41, had the largest number, followed by Anbar.6 Names are included in the tables of Annex 4. Figure 1.2 - Individuals Trained in GAPTIS – Number by Governorate. 1.3a – Eight provinces use GAPTIS 2.1, the most recent version. They include Anbar, Babil, Dhi Qar, Diyala, Maysan, Muthanna, Najaf, and Salah ad Din. Five use GAPTIS 2, a more complicated, but more multi-faceted version. They include Basrah, Diwaniyah, Karbala, Ninawa, and Wasit. Baghdad uses 2.1, while the Amanat7 1.3b. -The Characteristics of Najaf Scale aggregates ideal attributes for GAPTIS implementation. Najaf has a highly-developed GAPTIS unit and is considered a national model. An index has been drawn up to measure perceptions by both GAPTIS supervisors and staff on the degree to which their units measure up by the following criteria, identified by RTI as key to Najaf’s success: Management; Coordination; Staffing; Equipment; Room; and Procedures (see Annexes for more uses 2. No provinces report using GAPTIS 1. 4 Includes the Amanat, an administrative division covering central Baghdad 5 N/A means no data was reported by the enumerators on this question. 6 Ninawa has a unique structure in which GAPTIS is incorporated in 19 governmental sites, increasing the number of people needing training. 7 The Amanat contains a GAPTIS unit, but was not covered by this monitoring report. 41 20 10 9 7 4 4 4 4 4 4 4 4 3 0 20 40 60 4 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS detail). Figure 1.3b shows the average of scores given by GAPTIS supervisors and a combined number of GAPTIS staff in each province. As would be expected, Najaf has the highest score on this measure8. Wasit, arguably the most problematic unit, has the lowest score. Figure 1.3b – Score on “Characteristics of Najaf Scale” (1=100%) 1.4 - Non-Financial Reporting – All provinces indicated they produced non-financial reporting to the Ministry of Planning (MOP). Since all MOP Reports are linked to each other, once the user has generated MOP classification, he/she can generate all non-financial reports. A listing of these reports is in Annex 4. 2. Impact: These questions relate to the scope and frequency of GAPTIS usage. They focus on whether data entry is completed and the extent to which the required reports are produced. Questions also cover the views of GAPTIS users on the ease of using the system. 2.1 - GAPTIS is up and running in all 14 provinces for which data was collected.9 2.2a Of the 54 staff interviewed in the 14 provinces, all reported using GAPTIS. All indicated they use GAPTIS at least four times a week. 10 – d. - Reporting for 2010 is completed in all of the 14 provinces but one – Wasit. Eleven of GAPTIS supervisors in the fourteen provinces indicate they produce the reports required by the Ministry of Finance. Only the Wasit11 When asked to produce a copy of a report to the Ministry of Finance, 10 provincial GAPTIS units were able to do so, as seen in Figure 2.2 d Supervisor indicated “no”, while the Supervisors in Diyala, and Ninawa did not answer or said they did not know. Table 2.2 d - Provinces that Produced Hard Copy of MOF Reports Anbar Babil Baghdad Basrah Dhi Qar Diwaniyah Diyala Yes Yes Yes Yes Yes Yes No Karbala Maysan Muthanna Najaf Ninawa Salah ad Din Wasit Yes Yes Yes Yes No Yes No 8 GAPTIS employees were interviewed in Najaf to gauge opinion, as was the case in all other Governorates. While all non-supervisory staff in Najaf provided perfect scores on Question 1.3b, the GAPTIS supervisor did not – indicating that some GAPTIS staff had non-GAPTIS responsibilities and there was no GAPTIS stamp. The stamp is an official Governorate seal indicating that data has been entered into GAPTIS, after which original data document is archived. 10 Question 2.2a was on when GAPTIS training began, but is not included in this report. Results are available in Annex 4. 11 Wasit began using GAPTIS later than other provinces. One of the governor's deputies (now replaced) was against automation in the governorate. These delays resulted in late completion of 2010 data. 96% 89% 89% 88% 86% 85% 84% 83% 81% 78% 77% 77% 76% 70% 0 0.2 0.4 0.6 0.8 1 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 5 2.3a - GAPTIS supervisors12 and staff were both asked to rank their satisfaction with data entry and utilization of GAPTIS along a 1 – 5 scale, with 1 being the worst and 5 the best (Figure 2.3a). Interestingly, GAPTIS supervisors and staff did not always provide similar answers to this question. In all, the average scores are positive. When the supervisor scores are averaged with the staff average scores across all provinces the score is 3.98 out of 5.00 possible points. Figure 2.3a - Satisfaction with Data Entry and Utilization of GAPTIS (1 – 5 Scale) After asking respondents gave the 1 to 5 score they did, the results were divided into the negative and positive.13 Figure 2.3b i illustrates the positive comments – mostly from those assigning scores of 4 or 5. They fall into two categories – those that find GAPTIS easy to use (74%) and those that emphasized GAPTIS’s technical capabilities (26%). Figure 2.3b ii examines the negative comments, usually from those scoring GAPTIS at 3 or less. Sixty five percent indicate some kind of technological issue – sometimes indicating a perceived inadequacy in the GAPTIS program, sometimes hinting at user inexperience. A related number were the 12% of the negative respondents who specifically wanted to have programmatic ability to operate GAPTIS at a higher level not available for most data entry specialists. Finally, a lack of government support or understanding of GAPTIS was cited by 23% of those with negative comments Figure 2.3b i Reasons for Positive Score Figure 2.3b ii Reasons for Negative Score 2.3 c - Recommendations for data entry – After coding the responses from the 68 GAPTIS surveys, the number one recommendation was for more training - 22%. A related category was for these that specifically mentioned a need for courses on programming, system troubleshooting and repair- 19%. Ten percent mentioned a need for better technology, while another 10% mentioned a need for new equipment. The need for more job security was mentioned by 7%, some of whom specified a desire for longer term contracts. Another 7% recommended the wider use of GAPTIS - including its use in more report and/or in more regions. Three percent specifically mentioned the 12 In most provinces the supervisor is responsible for entering data in one of the interfaces. S/he is often responsible for collecting data and facilitating work flow. 13 Supervisors and non-supervisory staff were counted equally for the purposes of this question. 1 2 3 4 5 Supervisor Staff Average 74% 26% Easy to Use Capbable/quality system 65% 23% 12% Technology issues Lack of Government Support/ Understanding Wants Programmatic ability 6 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS need for a GAPTIS Stamp – an official symbol some think would give them more institutional weight. The final nineteen percent of recommendations could not be categorized. 14 3. Sustainability: These questions relate to the likelihood that GAPTIS can be sustained after the end of LGP III assistance. 3.1a - GAPTIS Supervisors were asked what factors were in place to maintain GAPTIS after LGP III assistance concluded. 35% mentioned RTI actions, such as ongoing training; 20% mentioned the capacity or motivation of the GAPTIS staff; and 40% cited the involvement of government officials. Only one provincial supervisor (Wasit) indicated there were none. Figure 3.1a - What factors are in place to maintain GAPTIS? 3.1b; 3.1c and 3.1d - When asked whether key sustainability factors were in place, such as adequate staff; a GAPTIS user guideline; or plan by the Governorate to maintain GAPTIS; the results were as follows, with only three provinces answering “yes” to all three questions. Only four provinces reported having adequate staff. This may speak to the fact that most training took place only in 201015. Figures 3.1b; 3.1c and 3.1d: Sustainability Check list Province 3.1b: Is there adequate staff trained in GAPTIS to fill gaps and staff turnovers? 16 3.1c: Is there a GAPTIS user guideline? 3.1d: Does the Governorate plan to take over/maintain and continue using the GAPTIS facility after LGP III ends? Number Diyala Yes Yes Yes 3 of 3 Maysan Yes Yes Yes 3 of 3 Najaf Yes Yes Yes 3 of 3 Babil No Yes Yes 2 of 3 Basrah No Yes Yes 2 of 3 Dhi Qar No Yes Yes 2 of 3 Diwaniyah No Yes Yes 2 of 3 Karbala No Yes Yes 2 of 3 Muthanna Yes Yes NO 2 of 3 Wasit No Yes Yes 2 of 3 Anbar No No Yes 1 of 3 14 Responses from supervisors and staff comments were given the same weight. Interviewees were allowed to give more than one recommendation. 15 A few provinces (e.g. Najaf and Ninawa) had training in late 2009, but most not until 2010. Since training was staggered, many trained staffers have not been on the job very long. 16 LGP III believes that, for the being time, all the provinces have adequate staff. However, there is concern about continued capacity in the possible event of staff turnovers. 35% 20% 40% 5% RTI Actions/ Training Capacity/ Motivation of GAPTIS staff Involvment of government officials None Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 7 Baghdad No No Yes 1 of 3 Ninawa No No Yes 1 of 3 Salah ad Din No No Yes 1 of 3 3.2 - As seen in Figure 3.2, GAPTIS supervisors were asked what it would take for their Governorate to sustain GAPTIS beyond LGP III. Figure 3.2 - What would it take for the recipient Governorate to sustain GAPTIS after LGP III? 4. Constraints: These questions relate to what worked well and did not work well regarding GAPTIS implementation. Questions focus on what are the primary constraints for implementing and sustaining GAPTIS and what are the user recommendations for improving the system. 4.1 a - When asked what worked well with GAPTIS, supervisors primarily mentioned the consolidation of information from different divisions within their governorates into a unified database. Figure 4.1a- What worked well with GAPTIS implementation? 4.1b - In Figure 4.1b, supervisors were asked what did not work well with GAPTIS implementation. Technical problems, -including the inability to make substantive reporting changes and adapt reports to individual provincial needs - were the most cited. Figure 4.1b - What did not work well with GAPTIS implementation? 29% 24% 9% 24% 14% Full access to records/ Support from Government More support from RTI Employees made permanent Trained cadre of staff More equipment 11% 26% 47% 16% Other Reduction of errors/ efficiency Consolidation of Information for different government divisions/ Unified database 33% 45% 22% Resistance from Government Technical problems Old verions of GAPTIS (1.0 or 2.0) 8 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 4.1c- As illustrated in Figure 4.1c, Supervisors were asked what were the major constraints inhibiting progress in achieving functionality and sustainability of GAPTIS. The largest number of responses indicated the lack of job security, often characterized by GAPTIS employees having only short-term contracts. Technical problems had the next largest number of responses. Figure 4.1c- Constraints inhibiting progress in functionality and sustainability of GAPTIS 4.1d- As illustrated in Figure 4.1d, Supervisors were asked for their recommendations on improving GAPTIS. 29% recommended developing a cadre of GAPTIS staffers, with another 21% recommending the related idea of continuing training. Figure 4.1d- GAPTIS Supervisor recommendations for further improvements Other Unanticipated Issues: Supervisors in four provinces mentioned having other methods of data collection: Basrah, Diyala, Ninawa, and Wasit. In most of these cases, the provinces used various other programs to assist in functions such as human resources, contracts and simple accounts. In Wasit, however, some reports are being submitted using Excel spreadsheets rather than GAPTIS. Except for Wasit, other programs generally dealt with governmental functions separate from GAPTIS. When a preference was indicated, it was for GAPTIS. 37% 18% 18% 27% Lack of job security for employees/ short term contracts No GAPTIS stamp Lack of knowledge/support for GAPTIS Technical problems 21% 21% 29% 29% Develop cadre of GAPTIS staffers More knowledge/support for GAPTIS Wide spread use of GAPTIS/ Allow GAPTIS to do more things Continued training Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 9 CONCLUSION AND RECOMMENDATIONS Conclusion GAPTIS has been a largely successful program judging by analysis collected on the data requested by USAID. GAPTIS is “up and running” in all 14 provinces surveyed, and both financial and non-financial reports are being generated by all. All but one GAPTIS unit have succeeded in submitting reports to the Ministry of Finance for 2010. Cooperation from departments within government has been slow and uneven, but is officially in place in most provinces. Most provinces also have some procedures in place for sustainability. However, only five provinces – Anbar, Baghdad, Karbala, Najaf, and Maysan – are designated as “decentralization pilot” provinces. Each pilot GAPTIS unit received intensive training in the programming necessary to modify GAPTIS to make changes in the interfaces and trouble shoot problems as they arise. These are the five provinces where long-term sustainability for GAPTIS appears most possible after the end of LGP assistance. Although other provinces may have, to a varying degree, dedicated and capable GAPTIS staff and cooperative counterparts within the Governorates, staff turnover and maintenance issues for equipment are likely to present challenges in the future that may be difficult to overcome without the presence of a knowledgeable programmer. Desire for programmer assistance was one of the more common themes picked up through the open ended questions in the surveys. Surveys showed a difference of opinion on adequacy of GAPTIS staffing. Even the most potentially sustainable units complained about inadequate staff levels. Whether this is a real problem or within the range of normal griping of busy offices is difficult to tell. What is clear, however, is the concern over the lack of job security enjoyed by contracted GAPTIS employees, who are often not accorded the same career status as their counterparts within the Governorates. Forming a “cadre” of trained GAPTIS staffers was a commonly heard theme and seemed to imply the need for equal status within the provincial employee community. Technologically, there are numerous complaints about various glitches in GAPTIS. It was not always clear whether this was due to actual flaws or to reports from inexperienced technicians. Overall, however, there was ample evidence that GAPTIS staff found it to be an easy system on the whole – especially version 2.1. Recommendations There should be support provided to more non-pilot provinces to avoid backsliding as staffers encounter problems they are not trained to overcome. There is a real need for database programming skills throughout all Governorates. Database programming skills increase the probability of adequately addressing problems that may occur during the data entry process. Programming also allows for the design, modification and audit of reports as requested by the elected officials. Full sustainability of GAPTIS may not be possible otherwise. Support for GAPTIS was highest where it was seen as the easiest to use. Although GAPTIS 2.0 is a more capable program, GAPTIS 2.1 seems to correlate with more user satisfaction. This may become more critical as the inevitable staff turnovers continue. Relations between GAPTIS units and Governorates will be enhanced by two factors: 1) Incorporating GAPTIS positions into the government system, thus allowing full civil service protections; and 2) Providing a “GAPTIS Stamp” to give more institutional weight to GAPTIS units within provincial governments. 10 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS ANNEX I: GAPTIS PROGRAM REPORT UPDATE (Removed – For Internal Use Only) Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 11 ANNEX 2: SCOPE OF WORK Performance Evaluation and Reporting for Results (PEROFMR) USAID’s Local Governance Program, Phase – III (LGP III) February 2011 I. Project Program Identification Project Title: Local Governance Program Project Number: Cooperative Agreement No. Project Dates: January 1, 2009 - June 30, 2011 Project Funding: $ 210,519,264 Implementing Organization: Research Triangle Institute (RTI) II. RTI/LGP III Program Summary: Local Governance Program Phase III (LGP III) is designed to support implementation of Iraq’s new Provincial Powers Act. The project builds the capacity and strengthens the performance of local government institutions to represent citizen priorities and creates a more responsive public administration through planning for public investment in the provinces, formulating the provincial budgets, and holding service providers to account. This is an ongoing activity with the start date of January 1st, 2009 and end date of June 30, 2011. The program is geared towards building capacity of the newly elected local government officials through limited training and intensive on-job mentoring and coaching on key aspects of local governance, including financial management, organizational development, strategic planning, and service delivery oversight. Support is also being provided to the Iraq Local Government Association (ILGA) and the High Commission on Coordination among Provinces (HCCP) under the Prime Minister. The project is designed to furnish intensive programming in 15 targeted provinces (all lower ones except KRG provinces). The target beneficiaries include the staff/officials of legislative and executive branches of the provincial government structures of Iraq. The end results of the program are to help on standing up the new provincial councils and local executives as set forth in the new Provincial Powers Act. Specifically, the project is mandated to focus on developing the councils’ powers of legislation and regulation, as well as their role in planning for the provinces, formulating and executing a budget, carrying out effective public outreach, and their enhanced role in supervising and holding to account local governments. To achieve these results, LGP III assists with following work-streams in the 15 provinces covered by the Provincial Powers Act (PPA): • Updating Provincial Development Strategies and Provincial Development Plans; • Capacity building for newly elected Provincial Councils to represent citizen concerns and provide oversight on the delivery of services by the executive branch; • Enhancing financial management and reporting of Capital Investment by the Provinces to improve accountability and increase budget execution rates; • Supporting Iraq’s Local Government Association and the High Commission for Coordination among Provinces. 12 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS III. Government Accounting and Project Tracking System One of the specific objectives of LGP III is to establish a functional computerized financial -capital improvement monitoring tracking system, which is widely known under the acronym GAPTIS – “Government Accounting and Project Tracking Information System”. GAPTIS is an application to track expenditures and project statuses. It is a relatively simple data collection and processing tool. Depending upon the data entered, this system generates reports to help provincial officials manage their projects and funds more effectively. The software affords each province the ability to define its own uses and while some provinces limit its function to purely financial management, many provinces see it as one of many components useful in project management. Presently, provincial governments of Iraq only have authority over funds allocated to them through their Project Lists—projects and funding which are allocated from the ministerial departments at the national level. Although the GAPTIS software has the capacity to monitor any funding sources, at the present time, it remains limited to this Accelerated Reconstruction and Development Project (ARDP) data. As data is accurately entered, the system allows them to track expenditures by project number, fiscal year—including the year in which funds were both committed and expended—and the type of expenditures, such as labor, equipment, or services. Furthermore, it allows provinces to determine which office or department was assigned to execute specific tasks and which are ultimately responsible for the project’s completion. One area of concern has been the relatively slow pace of data entry by some of the provinces. Delays in data entry consequently results in some provinces being late with submitting their monthly reconciliation reports to the Ministry of Finance (MOF), and ultimately may lead to increased discrediting of the system. By its very nature, the entry of data by the provinces cannot be controlled by LGP III. Some of the extenuating circumstances that have led to this problem were: the slowdown of government activities leading up to and during the provincial elections of January 2009; the large turnover of provincial government personnel in all the provinces; and the plethora of other priorities of the newly-elected provincial governments as they learned their new roles. Reportedly the LGP III is addressing these concerns to increase the pace of data entry to complete this phase of the process. Below is the GAPTIS status update submitted by RTI/LGP III at the end of 2009: Province Name Equipment Delivered Training Delivered TA on Track Comments Anbar √ √ √ Province entering data. Has begun generating project related reports for the governor. Babil √ √ √ Accounting data entry completed. Province is auditing the data. Baghdad √ √ √ Baghdad Province and Sewerage Dept in Amanat has generated accounting report. Basrah √ √ √ Trailer and furnishing completed. Province preparing for entering data. Can begin using system upon completion of data entering. Dhi Qar √ √ √ Province entering data. Can begin using system upon completion of data entering. Diwaniyah √ √ √ Accounting data entry completed. Province is auditing the data. Diyala √ √ √ Province entering data. Can begin using system upon completion of data entering. Karbala √ √ √ Province entering data. Can begin using system upon completion of data entering. Technical information completed, and they are entering contracting information. Maysan √ √ √ Maysan Province has generated reports. No additional training needed at this time. Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 13 Muthanna √ √ √ Province entering data. Has begun generating test partial monthly trial balances. Najaf √ √ √ Najaf Province has generated reports. No additional training needed at this time. Ninawa √ √ √ The province has generated reports. Province completed entering data in Contracting & Planning Depts. Ninewa LGP Team is providing on-going support. Salah ad Din √ √ √ Province entering data. Has begun generating project related reports for the governor. Wasit √ √ √ Training provided. Provincial governor has advised LGP III that they will not allocate space to implement GAPTIS at this time. IV. Purpose of the Assignment: The ultimate objective of this task is to monitor progress achieved in implementation and sustaining a newly introduced financial budget tracking system in all 15 provinces where LGP III is active. The results of this fact-finding monitoring visit will be a basis for taking management decision on rest of the program life and a lesson learned for future intervention. In achieving the objective the monitoring visit will get answer for the following research questions: Statistics: 1) How many items of equipment (computers, printers, etc) were delivered and installed in each province? How many of them are operational? How many of them need maintenance? Date equipment received, system installed, and operational. 2) How many individuals were trained in GAPTIS application in each province? (get a list of all individuals trained in each province)? 14 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 3) Has there been any adjustment to GAPTIS 1.0 to the needs of the provinces using it? How many of the provinces met the characteristics of Najaf and roll out to GAPTIS 2.0? to the provinces who have met the characteristics of Najaf 4) What is the status of Technical Assistance provided to develop and implement the non-financial features of GAPTIS Impact: 1. In how many provinces the system is up and running, and do the beneficiaries use it? (get the list of trained individuals mentioned above, and have a random sample to check whether they use it) 2. Is the data entry completed, and/or does the system produce the reports required by the MOF? (examine a hard copy of the reports produced with the system and officially submitted to the MOF) 3. Establish measure to collect opinion of the interviewees about the data entry process and its utilization (was it smooth, challenging, frustrating?). Collect and analyze positive and negative impacts the system may have produced Solicit more detailed feedback if the system has been challenging and frustrating. Ask for their opinion on how to improve the data entry process. Sustainability: 1. What factors are in place to maintain the GAPTIS system? Do the Governorate have adequate staff trained in GAPTIS to fill gaps and staff turnovers? Is there a GAPTIS user guideline? Does the Governorate plan to take over/maintain and continue using the GAPTIS facility after LGP III ends? If not, why not? 2. What would it take the recipient governorate to sustain GAPTIS beyond the life of LGP III? Constraints: 1. What worked well and what did not with GAPTIS implementation? 2. What are the major constraints inhibiting progress in achieving functionality and sustainability of GAPTIS? 3. What are their recommendations for further improvements? Other Unanticipated Issues: 1. Are there any systems other than GAPTIS existing in the provinces, which are used for the same or similar purposes? 2. Do they complement/duplicate each other, and if not how are they different? 3. Do the users like one better than the other, and if yes why? III. Deliverable QED will provide a work plan and methodology for approval by USAID/Iraq QED shall submit a report describing what has been the progress with GAPTIS achieved by RTI/LGP III over the period of 2010 (compared to the 2009 status report summarized above) and will have the following major sections: 1. Executive Summary 2. Introduction 3. Methodology 4. Findings and Analysis 5. Conclusion 6. Recommendation 7. Annexes. Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 15 The overall report t should not exceed 10 pages, including a 1-page executive summary. Annexes are not counted. I. IV. Timeline USAID requests that QED has an introduction discussion with COTR for LGP III before starting the field work. QED shall submit the report to USAID not later than April 30, 201117 17 Amended to May 10. 16 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS ANNEX 3: METHODOLOGICAL NOTES Najaf Model Since the SOW emphasized the “characteristics of Najaf” as a model for GAPTIS implementation, all three teams participated in the monitoring of the Najaf GAPTIS office. This “kick off” visit provided all data collectors with a common understanding of the so-called “characteristics of Najaf,” which was useful for the subsequent assessments. Najaf also served as a “field test” setting, allowing changes to be made in the questionnaire18 After Najaf, the three teams traveled to their assigned provinces. Appointments with the GAPTIS supervisors were made ahead of time through the respective governor’s offices. The surveys took an estimated 2-3 hours to complete. One enumerator interviewed the GAPTIS supervisor with the full survey, while the second enumerator administered a shorter version to the non-supervisory GAPTIS staff. The surveys were drafted in English and translated into Arabic. The data collectors initially filled out the surveys by hand and later entered the data into Excel spreadsheets, which were submitted to USAID/Iraq PERFORM. . Design of the data base, data entry and analysis was conducted by PERFORM staff in Baghdad. All data was spot checked. Essential fact checking was conducted with former LGP III staffers for accuracy. 18 Ultimately, only minor changes in the Arabic wording of the questionnaire were required. Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 17 ANNEX 4: DATA TABLES (SUPERVISOR QUESTIONNAIRES) 1 Statistics 1.1 How many items of RTI provided equipment (computers, printers, etc) were delivered and installed in Governorate? (List item of equipment in matrix below and answer questions about each). 1.1 Pieces of equipment provided by USAID (Computer, printer, etc) Listed on existing equipment list? Date Delivered Date Installed Date Operational % currently operational? Maintenance needs Anbar *2 Desktop HP Computers from RTI to GAPTIS Unit. Below are items from RTI to GIS Unit: *One Printer 5550 OTM- *One Color Scanner A0 *One PLOTTER￾HP *One computer Desktop-Dell Workstation *Six Desks No 1-Jun-2009 15-Jun-2009 15-Jun-2009 Yes No Babil 7 Dell Computers ; 5 HP Printers; 4 Cannon Scanners; 1 UPS Yes 18/10/2008 18/10/2008 18/10/2008 All but printers Printers Baghdad 10 PC, 6 scanners, 6 printers 19 No N/A N/A N/A N/A N/A Basrah 4 PCs, 2 Scanners, 2 Printers N/A N/A N/A N/A N/A N/A Dhi Qar 3 Dell PCs; 1 hp Printer; 1 canon scanner; 1 Hub N/A N/A N/A N/A N/A N/A Diwaniyah 5 Dell PCs, 5 hp Printers; 2 Canon Yes 01-Mar-09 01-Mar-09 01-Mar-09 19 Includes the Amanat 18 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS Scanners, 5 UPS Diyala 6 Dell Computers ; 1 HP Printer; 2 Cannon Scanner N/A 15-Jun-2009 1-Jul-2009 1-Jul-2009 Yes No Karbala 5 Dell Computers ; 2 HP Printer; 3 Cannon Scanner No 15-Nov￾2008 15-Nov-2008 15-Nov-2008 Yes No Maysan 4 PCs, 2 Scanners, 2 Printers N/A 2008 2008 2008 Yes No Muthanna 5 PCs, 2 Scanners, 2 Printers N/A Dec,2008 Dec,2008 Dec,2008 Yes No Najaf 14 Computers, 6 scanners, 6 UPS, 10 Desks AC Unit N/A 15-Jan-2011 15-Jan-2011 15-Jan-2011 Yes No Ninawa 11 PCs; Scanner and Printers N/A N/A N/A N/A Yes No Salah ad Din 6 PCs, 2 Scanner, 2 Printer N/A 26-May-2009 N/A N/A Yes No Wasit 5 Scanners, 3 Printers, 1 UPS Destroyed in Wasit fire during demonstrations 14-Apr-2009 14-Apr-2009 14-Apr-2009 No Yes 1.2 How many individuals were trained in GAPTIS application in the Governorate? 1.2 Number Title Date of Training Anbar 20 Head of GAPTIS Section, N/A 01.10.2009 (Head), 2008(rest) Babil 4 Technical Administrator Deputy; Developer Assistant, Computer Operator; Developer One Week Baghdad 4 4 developer assistants, 1 engineer Feb. 1st through March 29th, 2011 Basrah 9 5 Accountants, 2 Developers, 1 Administrative, 1 Engineer 2009 & 2010 Dhi Qar 4 1 Supervisor; 1 data entry; 1 accountant; 1 typist NA Diwaniyah 4 3 Accountant Deputies; 1 developer 2009 and 2010 Diyala 4 2 engineering assistants, 1 accountant, 1 translator Oct 1st, 2009 Karbala 3 1 planning, 1 trainer, 1 accounts Nov 15th, 2010 & Nov 15th 2008 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 19 Maysan 10 3 computer operators, 5 directors and deputy directors, 1 lawyer; 1 auditor 2007-2009 Muthanna 4 4 accountants 2008-2010 Najaf 4 Ninawa 41 2 employees each from 20 Ministries NA Salah ad Din 7 3 data entry, 2 accountants, 1 legal affairs; 1 Engineer March 15th,2009 Wasit 4 4 Data Entry Specialists - 2 are trained Sep 15th, 2010 Total 122 1.3a what version of GAPTIS are you using? GAPTIS 1_____ GAPTIS 2_____ GAPTIS 2.1_____ Other_____ Don’t Know_____ 1.3a Version Anbar 2.1 Babil 2.1 Baghdad 2 & 2.1 Basrah 2 Dhi Qar 2.1 Diwaniyah 2 Diyala 2.1 Karbala 2 Maysan 2.1 Muthanna 2.1 Najaf 2.1 Ninawa 2 Salah ad Din 2.1 Wasit 2 1.3 b Does this province meet the following characteristics (See checklist below): 1.3 b i Management 1.3 b i Is there cooperation from the management to provide the assistance to the unit as needed? Is there a follow up from the management to ensure that GAPTIS employees are entering proper data timely? Is management using the reports after ensuring that the information is matching the non-electronic reports? Percentage Anbar No20 No No 0% Babil Yes Yes Yes 100% Baghdad Yes Yes Yes 100% Basrah Yes Yes Yes 100% Dhi Qar Yes Yes Yes 100% 20 Given Anbar’s surprisingly low scores, a follow-up call was made. The GAPTIS unit there reported “weak management” on part of the governorate. However, they also reported that management has begun using reports – a change taking place after the data collectors visit in April. The score is being left as is for consistency with the original methodology. 20 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS Diwaniyah Yes Yes Yes 100% Diyala Yes Yes Yes 100% Karbala Yes Yes Yes 100% Maysan Yes Yes Yes 100% Muthanna Yes Yes Yes 100% Najaf Yes Yes Yes 100% Ninawa Yes Yes Yes 100% Salah ad Din Yes No Yes 66% Wasit Yes Yes Yes 100% 1.3 b ii Coordination Are there periodic visits by the LGP regional GAPTIS coordinator to follow up the staff and to fulfill needs? Coord￾ination Are there periodic visits by the LGP regional GAPTIS coordinator to follow up the staff and to fulfill needs? Percentage Anbar Yes 100% Babil Yes 100% Baghdad Yes 100% Basrah Yes 100% Dhi Qar Yes 100% Diwaniyah Yes 100% Diyala Yes 100% Karbala Yes 100% Maysan Yes 100% Muthanna Yes 100% Najaf Yes 100% Ninawa Yes 100% Salah ad Din Yes 100% Wasit Yes 100% 1.3 b iii Staff 1.3 b iii Does GAPTIS Manager control the data entry staff and serve as the contact for contact the higher management? Is there enough staff to collect and enter the data? Is staff dedicated to GAPTIS only with no other tasks? Is each employee assigned to enter certain information by the manager? Percentage Anbar21 Yes No No Yes 50% Babil Yes Yes Yes Yes 100% Baghdad Yes No No Yes 50% 21 Given Anbar’s surprisingly low scores, a follow-up call was made. The GAPTIS unit there now reports that they have hired three additional staff dedicated to GAPTIS. The score is being left as is for consistency with the original methodology. Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 21 Basrah Yes Yes No Yes 75% Dhi Qar Yes No Yes Yes 75% Diwaniyah Yes Yes Yes Yes 100% Diyala Yes Yes Yes Yes 100% Karbala Yes Yes No Yes 75% Maysan Yes No Yes Yes 75% Muthanna Yes No No Yes 50% Najaf Yes Yes No Yes 75% Ninawa Yes No No Yes 50% Salah ad Din Yes No Yes Yes 75% Wasit Yes No Yes Yes 75% 1.3 b iv Equipment 1.3 b iv Is all equipment in one place? Is equipment connected by a work group to share the data between the computers so that data entry happens from multi station? Percentage Anbar Yes Yes 100% Babil Yes Yes 100% Baghdad No Yes 50% Basrah No Yes 50% Dhi Qar Yes Yes 100% Diwaniyah Yes Yes 100% Diyala No Yes 50% Karbala Yes Yes 100% Maysan Yes Yes 100% Muthanna Yes Yes 100% Najaf Yes Yes 100% Ninawa No Yes 50% Salah ad Din Yes Yes 100% Wasit Yes Yes 100% 1.3 b v Is an adequate room assigned only to GAPTIS unit (enough to host the equipment and the staff)? 1.3 b v Is an adequate room assigned only to GAPTIS unit (enough to host the equipment and the staff)? Percentage Anbar Yes 100% Babil No 0% Baghdad Yes 100% Basrah No 0% Dhi Qar Yes 100% Diwaniyah Yes 100% Diyala Yes 100% Karbala Yes 100% Maysan No 0% Muthanna No 0% 22 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS Najaf Yes 100% Ninawa No 100% Salah ad Din No 100% Wasit No 0% 1.3 b vi Procedures 1.3 b vi Were data collecting forms used in the initial data entry? Were those forms filled from the documents in the archive by an official approval from the governor? Did they get a GAPTIS stamp to ensure that the paper work was entered into the system? After the data was entered, were reports generated? Percentage Anbar Yes Yes No Yes 75% Babil No N/A No Yes 25% Baghdad Yes Yes No Yes 75% Basrah Yes Yes Yes Yes 100% Dhi Qar Yes Yes Yes Yes 100% Diwaniyah No N/A No Yes 25% Diyala Yes Yes No NO 50% Karbala NO N/A No Yes 25% Maysan Yes Yes Yes Yes 100% Muthanna Yes Yes Yes Yes 100% Najaf Yes Yes No Yes 75% Ninawa NO NO No Yes 25% Salah ad Din Yes Yes Yes Yes 100% Wasit No No No No 0% 1.3 b Percentage Total Anbar 71% Babil 71% Baghdad 79% Basrah 71% Dhi Qar 96% Diwaniyah 88% Diyala 83% Karbala 83% Maysan 79% Muthanna 75% Najaf 92% Ninawa 71% Salah ad Din 90% Wasit 63% Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 23 1.4 What are the non-financial reports? (Check all that apply) 1.4 b Budget Execution by Sector Budget Execution by District Ministry of Planning Plan Ministry of Planning Classification Other (List) Don’t Know Anbar X X X A report of companies information + A report of contracts and referrals + Analytical Statements Babil X X Upto date reports are prepared according to the request such as (Budget Implamentation) Baghdad X Basrah X X X X Analytical Statementes + Balance Sheet+ Allocation for MOF + A report of Follow up the Magnitude of expenses and the actual percentage of completion. Dhi Qar X X X X Diwaniyah X X X X Balance Sheet, Analytical statements, Budget Implamentation, the expenditure of projects, the cpmpetitor companies. Diyala X Karbala X X X X Reports on technical information , planning, contracting information, companies and contractors, black listed contractors, Timely reports prepared as needed. Maysan X X X Muthanna X X X X Najaf X X Ninawa X Salah ad Din X Wasit X 2 Impact: 2.1a Is the GAPTIS unit operational at your Governorate? 2.1a Is the GAPTIS unit operational at your Governorate? Anbar Yes Babil Yes Baghdad Yes Basrah Yes Dhi Qar Yes Diwaniyah Yes Diyala Yes 24 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS Karbala Yes Maysan Yes Muthanna Yes Najaf Yes Ninawa Yes Salah ad Din Yes Wasit Yes 2.1b How often does the staff use it? 2.1b Type Answers Anbar Daily Babil Daily Baghdad Daily Basrah Daily Dhi Qar Daily Diwaniyah Daily Diyala 4 Times per week Karbala Daily Maysan Daily Muthanna Daily Najaf Daily Ninawa Daily Salah ad Din Daily Wasit Daily 2.2a When did you start entering data into GAPTIS? 2.2a When did you start entering data into GAPTIS? Coded Answer Anbar Sep-2009 4 Babil 15-Jun-2008 5 Baghdad Jan-2010 3 Basrah Apr-2010 3 Dhi Qar `2009 4 Diwaniyah 15-Mar-2009 4 Diyala 15-Jan-2010 3 Karbala Jan-2010 3 Maysan `2008 5 Muthanna 1-Jan-2010 3 Najaf 9-Jan-2008 5 Ninawa 30-May-2010 3 Salah ad Din 2009 4 Wasit 21-Apr-2011 2 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 25 2.2b Has data entry been completed up through the end of 2010? 2.2b Has data entry been completed up through the end of 2010? Anbar Yes Babil No Baghdad Yes Basrah Yes Dhi Qar Yes Diwaniyah Yes Diyala Yes Karbala Yes Maysan Yes Muthanna Yes Najaf Yes Ninawa Yes Salah ad Din Yes Wasit No 2.2c Does the system produce the reports required by the MOF? 2.2c Does the system produce the reports required by the MOF? Anbar Yes Babil Yes Baghdad Yes Basrah Yes Dhi Qar Yes Diwaniyah Yes Diyala N/A22 Karbala Yes Maysan Yes Muthanna Yes Najaf Yes Ninawa Do Not Know Salah ad Din Yes Wasit No 2.2d (Ask for a hard copy of the reports produced with the system and officially submitted to the Ministry of Finance), Can it be produced? 2.2d (Ask for a hard copy of the reports produced with the system and officially submitted to the Ministry of Finance). Can it be produced? Anbar Yes Babil Yes Baghdad Yes Basrah Yes 22 Diyala deterred question to governorate accounting department. 26 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS Dhi Qar Yes Diwaniyah Yes Diyala N/A Karbala Yes Maysan Yes Muthanna Yes Najaf Yes Ninawa No Salah ad Din Yes Wasit No 2.3a How do you find the data entry process and utilization of GAPTIS? One to five scale – With five being best and one being worst 2.3a 1 to 5 Anbar 3 Babil 4 Baghdad 5 Basrah 5 Dhi Qar 3 Diwaniyah 2 Diyala 5 Karbala 4 Maysan 5 Muthanna 3 Najaf 3 Ninawa 4 Salah ad Din 4 Wasit 5 2.3 b Why? Enter comment 2.3 b Type answers Coded Answer Anbar Lack of career staff, Incompetent staff; Low wages; Inadequate budget for the Division 5,2 Babil Program's interfaces are slow 1 Baghdad easy to retrieve information on the projects 5 Basrah The program gives perfect results 6 Dhi Qar Internal reasons which are related to the administration of province 4 Diwaniyah Poor matching in the issuance of reports with balance sheets; Slow; Problems with data saving; Conflicting account information 1 Diyala Amendments that have occurred on the old copies of the program made it a sophisticated and helped to facilitate the completion of tasks faster. 5 Karbala Limited to use in local governance only; no modern database 4,1 Maysan Easy to use 5 Muthanna Need for more flexibility 7 Najaf Lack of education on GAPTIS, Marginalized, Decentralized; Lack of trained cadre; 4,3 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 27 Ninawa This program facilitates work, recognizing mistake and fixing it up. 5, 6 Salah ad Din Very Useful and active 5 Wasit 1- collect all data in one database 2- it easy to enter the data 3- reduce the time 5, 6 2.3 c What recommendations would you make for improving the data entry process? Enter comment 2.3 c Type answers Coded Answer Anbar Recruit competent staff with engineering background; Provide more funds to GAPTIS; Pay employees more; 2, 5, Babil Non duplication of information at the interfaces of program; 9 Baghdad Provide a cadre to check the data after entered by the officer specialized 10 Basrah More cadre and additional equipments for copying the originals 2 ,8 Dhi Qar Select the efficient cadre + training + communication 2 Diwaniyah Need more equipment; full time developer support 1. 9 Diyala Karbala Network all divisions related to GAPTIS ; Install subprograms to facilitate data entry 1 Maysan N/A Muthanna We need to the open program which is subject to the updating and developing 9 Najaf Use Visual basic.Net for installation; Train cadres; Train programmers for each province; establish functional grades for cadre; Advertise program through bulletins 1,2, 4, 7 Ninawa Providing a bigger No. of trained staff for entering data process. 2 Salah ad Din Could you please bring back the suspended cheque as they are very useful to the Accounting Division? 10 Wasit N/A 3 Sustainability 3.1a What factors are in place to maintain the GAPTIS system? Enter comment 3.1a What factors are in place to maintain the GAPTIS system? Coded Answer Anbar Good follow up by RTI - including material support for 5 months in 2010 4 Babil RTI support, support within GAPTIS unit, support of Government 1,4,5 Baghdad Support by RTI; Training course for the data entry specialist in the balance sheet; Training course for the developers 1, 3 Basrah Space allocated 6 Dhi Qar Cooperation between the province and RTI + the desire to continue + provision the cadre necessary and the suitable place , follow up by the administration of the province + provision of all requirements required to success the project 1.4 Diwaniyah Support from the Governor for the GAPTIS unit 4 Diyala Continuous support for training; Ease and accuracy of system 3 Karbala Dedicated data entry staff ; Desire for success; Interest of other divisions in GAPTIS 2,4 Maysan Direct supervision by provincial officials 4 28 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS Muthanna Leaderships Support 4 Najaf Interest of some officials on the program; Interest of Projects Department 4 Ninawa Employ young people who are enthusiastic to the program, Our refusal of the petitions submitted by other offices apart from those entering this program in order to increase its prominence. The great support from RTI Organization. 1, 5 Salah ad Din Constant support from RTI and cooperation of staff among each other. 1, 5 Wasit None 7 3.1b Is there adequate staff trained in GAPTIS to fill gaps and staff turnovers? 3.1b Is there adequate staff trained in GAPTIS to fill gaps and staff turnovers? Anbar No Babil No Baghdad No Basrah No Dhi Qar No Diwaniyah No Diyala Yes Karbala No Maysan Yes Muthanna Yes Najaf Yes Ninawa No Salah ad Din No Wasit No 3.1 c Is there a GAPTIS user guideline? 3.1 c Is there a GAPTIS user guideline? Anbar No Babil Yes Baghdad No Basrah Yes Dhi Qar Yes Diwaniyah Yes Diyala Yes Karbala Yes Maysan Yes Muthanna Yes Najaf Yes Ninawa No Salah ad Din No Wasit Yes Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 29 3.1d Does the Governorate plan to take over/maintain and continue using the GAPTIS facility after LGP III ends? 3.1d Does the Governorate plan to take over/maintain and continue using the GAPTIS facility after LGP III ends? Anbar Yes Babil Yes Baghdad Yes Basrah Yes Dhi Qar Yes Diwaniyah Yes Diyala Yes Karbala Yes Maysan Yes Muthanna No Najaf Yes Ninawa Yes Salah ad Din Yes Wasit Yes 3.1 e If not, why not? Enter comment 3.1 e If not, why not? Anbar N/A Babil N/A Baghdad N/A Basrah N/A Dhi Qar N/A Diwaniyah N/A Diyala The matter which is required to prevent the corruption and organizing of work. Karbala NA Maysan N/A Muthanna It is possible to update during the operation of program, we need ongoing support in case there is a sudden stop. Najaf N/A Ninawa N/A Salah ad Din N/A Wasit N/A 30 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 3.2 What would it take for the recipient Governorate to sustain GAPTIS beyond the life of LGP III? Enter comment 3.2 What would it take for the recipient Governorate to sustain GAPTIS beyond the life of LGP III? Coded Answer Anbar Continued RTI Support(Knowing that RTI support will stop; consequently GAPTIS Division may get ended; therefore we are going to support it in order to restore 2 Babil List the GAPTIS unit within the structure of the province; increase the number of staff for the GAPTIS unit 1, 4 Baghdad The province noticed recently that GAPTIS program provides accuracy, and will support it after the departure of RTI 4 Basrah Training of cadre + new additional equipment 2, 6 Dhi Qar The continuity on the technical support and training 2 Diwaniyah Put GAPTIS within the structure of the province 3 Diyala NA Karbala Technical support by the province to the GAPTIS unit 1 Maysan New additional equipment; New training 4, 6 Muthanna Technical Support 2 Najaf Train cadre; Make cadre full employees , Divisions must ensure full records are made available to GAPTIS such as the advertisement of the tenders; Issue program stamp; Technical support from RTI; 1,2,3,4,5 Ninawa We have got a formal approval to be totally supported without any need for RTI support. 7 Salah ad Din The City Hall has already established GAPTIS Division within the its struture through an official memo so as to be funded. 1 Wasit 1- Support the GAPTIS unit by facilitating the process of getting the information 2- Training courses for the cadres 3- provide the suitable place for the unit 4- provision of suitable equipments and sets 1, 2, 4, 6 4 Constraints 4.1a What worked well with GAPTIS implementation? Enter comment 4.1a What worked well with GAPTIS implementation? Coded Answer Anbar Easy retrieval of information /electronic archiving; Reduction of Errors; Reduction of Corruption; Consolidation of Information 5,3 Babil Rapid and clear data documentation 4,3 Baghdad It is easy to save the files as it was in the past , where the project was saved on different multiple names so that each employee is saving the file according to his personal desire and it was saved one project on the MS Word program which made the research process difficult and tiring. 2, 5 Basrah Entry the project in a good manner + reports of balance are accurate + the percentage of completion + Electronic Archiving 2,5 Dhi Qar Balance sheet and implementation of projects follow up + referral + additional statements and others which is related to projects 2, 1 Diwaniyah easy to see the data; Data is consolidated 4. 5 Diyala GAPTIS 2.1 made work more efficient. Network provides privacy at work 3 Karbala Consolidating the work of local governance divisions related to project ( planning , contracting , legal , technical and accounting); Unified database 4 Maysan The speed of data retrieval 3 Muthanna The speed of information call + An accuracy in issuing the reports 3 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 31 Najaf Easy to prepare reports; Easy to extract data; 5 Ninawa Workers are unified; Problems easy to solve 2. 4. 5 Salah ad Din It has facilitated the Accounting Division work effectively. 1 Wasit 1- Obtaining general information about the projects in one report 2- It considers as a comprehensive database 4 4.1b What did not work well with GAPTIS implementation? Enter comment 4.1b Type answers Coded Answer Anbar Initial resistence from some Government Divisions - especially Accounting (which feared marginalization) 2 Babil NA Baghdad At the outset , it was refused GAPTIS program from many divisions especially the accounting division for their willingness to continue in corruption 2 Basrah Annual Analytical Statements 1 Dhi Qar N/A Diwaniyah Slow, Problems in saving data; 3, 4, 5 Diyala GAPTIS 1 Karbala NA Maysan unintelligable 1 Muthanna We need to the open program which is subject to the updating and developing by the cadre of province + The developer did not understand the actual accounting system applied in fact 6 Najaf Old versions for program; interruptions in program; linking of Basic and Access 5, 4 Ninawa Some offices did not accept GAPTIS believing that other offices could be aware of their confidential information. 2 Salah ad Din NA Wasit N/A 4.2 What are the major constraints inhibiting progress in achieving functionality and sustainability of GAPTIS? Enter comment 4.2 What are the major constraints inhibiting progress in achieving functionality and sustainability of GAPTIS? Coded Answer Anbar Not developed within the administrative structure of province; Poor IT management; Ignorance/ indifference of senior management of GAPTIS; Incompetent employees; Refusal to use GAPTIS stamp; Absence of Long term support; Employees hired on contract; 5,4, 3,2,1 Babil Lack of place (the place is narrow) 6 Baghdad Lack of adequate competent cadre on programming resulted in some nepotism 1 Basrah Independence 6 Dhi Qar Cadre and training 1 Diwaniyah Difficult to access information from the legal affairs and technical sections; Too much work for cadre 5 Diyala N/A Karbala Staff on short-term contracts; No issuance of GAPTIS stamp 1,2 Maysan N/A Muthanna Interfaces must be developed to fit with our work 5 32 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS Najaf Absence of a Developer; Lack of Maintenance 5 Ninawa Some Offices Directors, particularly the old ones, cannot comprehend electronic archives and insist on the paper work thinking that this program replaces them especially that they don't know how to deal with computer. 3 Salah ad Din We meet difficulty in achieving work due to the deficiency of staff. 6 Wasit N/A 4.3 What are your (interviewee) recommendations for further improvements? Enter comment 4.3 What are your (interviewee) recommendations for further improvements? Coded Answer Anbar NA Babil Preparation and generation of clear structure for the GAPTIS unit and list it within the structure of the province 3 Baghdad Hopfully if it continues the follow-up by the province or the beneficiary from the program 6 Basrah Issuance of additional reports 4 Dhi Qar the desire to work on the program + Preparation of new interfaces to track the progress of project to track the progress of project from the beginning to the end 4 Diwaniyah More skill development for cadre; Improve performance of interfaces; connect units through a wireless network; Provide transportation for staff; List GAPTIS units within administrative structure 2, 3, 5 Diyala Continue training the staff on program maintenance and troubleshooting 5 Karbala Disseminate GAPTIS to all departments: Develop cadre of data entry specialists in all departments; Educate all governments on e-governance; 2,3,4 Maysan N/A N/A Muthanna Technical support and courses for developers and it prefers to be one of the people of the province 5 Najaf Recruit a permanent GAPTIS official in province; Make cadre permanent employees; Make GAPTIS able to generate different kinds of reports; Make training for GAPTIS staff only; Train to allow independence from RTI; Provide more equipment 2,4 Ninawa Training for young employees; Introduce GAPTIS throughout province; Seminars on computer usage for the older workers 4, 5 Salah ad Din Wasit N/A 5 Other Unanticipated Issues 5 .1 Are there any systems other than GAPTIS existing in this province, which are used for the same or similar purposes 5 .1 Are there any systems other than GAPTIS existing in this province, which are used for the same or similar purposes Anbar No Babil No Baghdad No Basrah Yes Dhi Qar No Diwaniyah No Diyala Yes Karbala No Maysan No Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 33 Muthanna No Najaf No Ninawa Yes Salah ad Din No Wasit Yes If yes…List them: 5 .1 Type answers Coded Answer Anbar N/A Babil N/A Baghdad N/A Basrah Projects Data Base and Letter of Guarantee Data Base Dhi Qar N/A Diwaniyah N/A Diyala MS Access for contract - MS Excel for simple accounts Karbala N/A Maysan N/A Muthanna N/A Najaf N/A Ninawa The province uses several software programs performed by programmer Omer Nabiel; for HR; Committee management; and mail. Salah ad Din N/A Wasit Microsoft Excel The Governor's Chief of Staff was not cooperative with GAPTIS therefore we used Excel 5.2a Do they complement/duplicate each other? 5.2a Do they complement/duplicate each other? Anbar No Babil N/A Baghdad N/A Basrah Yes Dhi Qar N/A Diwaniyah N/A Diyala Yes Karbala N/A Maysan N/A Muthanna N/A Najaf N/A Ninawa Yes Salah ad Din N/A Wasit No 34 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS If not… 5.2b How are they different? Enter comment 5.2b Type answers Anbar N/A Babil N/A Baghdad N/A Basrah Current System is independent and not connected to other departments and different than GAPTIS Dhi Qar N/A Diwaniyah N/A Diyala Design and purpose Karbala N/A Maysan N/A Muthanna N/A Najaf N/A Ninawa programs developed separately for HR, other uses Salah ad Din N/A Wasit There are no interfaces in Excel 5.3a Do you prefer one over the other? 5.3a Do you prefer one over the other? Anbar No Babil N/A Baghdad N/A Basrah Yes Dhi Qar N/A Diwaniyah N/A Diyala Yes Karbala N/A Maysan N/A Muthanna N/A Najaf N/A Ninawa NO Salah ad Din N/A Wasit Yes If yes… 5.3b Why? Enter comment 5.3b Type answers Anbar N/A Babil N/A Baghdad N/A Basrah The System is comprehensive and connected to other departments Dhi Qar N/A Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 35 Diwaniyah N/A Diyala Prefer GAPTIS, which is sophisticated, fast and accurate. Karbala N/A Maysan N/A Muthanna N/A Najaf N/A Ninawa N/A Salah ad Din N/A Wasit 1-GAPTIS is more comprehensive 2-Easy to enter and get Data 3-Easy to get any information using available tables 36 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS ANNEX 5: DATA TABLES (STAFF QUESTIONNAIRES) 1 Statistics Initial Question 1, Have you been trained in GAPTIS? Initial Question - Staffer Average No. of Staff Per Province Percentage of Yeses Anbar 3 100 Babil 4 100 Baghdad 4 75 Basrah 3 100 Dhi Qar 2 100 Diwaniyah 4 100 Diyala 3 100 Karbala 4 100 Maysan 3 100 Muthanna 2 50 Najaf 8 87 Ninawa 11 100 Salah ad Din 2 100 Wasit 2 100 Initial Question 2, Do you use GAPTIS? Initial Question - Staffer Average No. of Staff Per Province Percentage of Yeses Anbar 3 100 Babil 4 100 Baghdad 4 100 Basrah 3 100 Dhi Qar 2 100 Diwaniyah 4 100 Diyala 3 100 Karbala 4 100 Maysan 3 100 Muthanna 2 100 Najaf 8 100 Ninawa 11 100 Salah ad Din 2 100 Wasit 2 100 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 37 1.3 b Does this province meet the following characteristics (See checklist below) 1.3 b i Management 1.3 b i Staffer average No. of Staff Per Province Percentage Average Anbar 3 100 Babil 4 100 Baghdad 4 100 Basrah 3 92 Dhi Qar 2 50 Diwaniyah 4 50 Diyala 3 100 Karbala 4 100 Maysan 3 100 Muthanna 2 100 Najaf 8 100 Ninawa 11 100 Salah ad Din 2 66 Wasit 2 66 1.3 b ii Coordination 1.3 b ii Staffer average No. of Staff Per Province Percentage Anbar 3 100 Babil 4 100 Baghdad 4 100 Basrah 3 100 Dhi Qar 2 100 Diwaniyah 4 100 Diyala 3 100 Karbala 4 100 Maysan 3 100 Muthanna 2 100 Najaf 8 100 Ninawa 11 100 Salah ad Din 2 100 Wasit 2 100 1.3 b iii Staff 1.3 b iii Staffer average No. of Staff Per Province Percentage Anbar 3 92 Babil 4 75 38 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS Baghdad 4 88 Basrah 3 75 Dhi Qar 2 50 Diwaniyah 4 63 Diyala 3 100 Karbala 4 94 Maysan 3 92 Muthanna 2 88 Najaf 8 100 Ninawa 11 75 Salah ad Din 2 63 Wasit 2 50 1.3 b iv Equipment 1.3 b iv Staffer Average No. of Staff Per Province Percentage Score Anbar 3 100 Babil 4 100 Baghdad 4 50 Basrah 3 50 Dhi Qar 2 75 Diwaniyah 4 100 Diyala 3 50 Karbala 4 100 Maysan 3 100 Muthanna 2 100 Najaf 8 100 Ninawa 11 68 Salah ad Din 2 100 Wasit 2 100 1.3 b v Is an adequate room assigned only to GAPTIS unit (enough to host the equipment and the staff)? 1.3 b v Staffer Average No. of Staff Per Province Percentage Score Anbar 3 100 Babil 4 100 Baghdad 4 50 Basrah 3 100 Dhi Qar 2 100 Diwaniyah 4 100 Diyala 3 0 Karbala 4 100 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 39 Maysan 3 100 Muthanna 2 100 Najaf 8 100 Ninawa 11 100 Salah ad Din 2 100 Wasit 2 100 1.3 b vi Procedures 1.3 b vi staff Average No. of Staff Per Province Percentage Score Anbar 3 58 Babil 4 94 Baghdad 4 50 Basrah 3 83 Dhi Qar 2 75 Diwaniyah 4 75 Diyala 3 75 Karbala 4 75 Maysan 3 100 Muthanna 2 100 Najaf 8 100 Ninawa 11 68 Salah ad Din 2 88 Wasit 2 50 1.3 Percentage Total Does this province meet the following characteristics? 1.3 b i Management, 1.3 b ii Coordination, 1.3 b iii Staff, 1.3 b iv Equipment 1.3 b v Is an adequate room assigned only to GAPTIS unit (enough to host the equipment and the staff)? 1.3 b vi Procedures 1.3 Percentage Total No. of Staff Per Province Percentage Total Anbar 3 92 Babil 4 95 Baghdad 4 73 Basrah 3 83 Dhi Qar 2 75 Diwaniyah 4 81 Diyala 3 71 Karbala 4 95 Maysan 3 99 Muthanna 2 98 40 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS Najaf 8 100 Ninawa 11 85 Salah ad Din 2 86 Wasit 2 78 2 Impact: 2.1a Is the GAPTIS unit operational at your Governorate? 2.1a Staffer Average No. of Staff Per Province Percentage Total Anbar 3 18 Babil 4 36 Baghdad 4 36 Basrah 3 9 Dhi Qar 2 9 Diwaniyah 4 36 Diyala 3 27 Karbala 4 36 Maysan 3 27 Muthanna 2 18 Najaf 8 73 Ninawa 11 91 Salah ad Din 2 18 Wasit 2 18 2.3a How do you find the data entry process and utilization of GAPTIS? One to five scale –With five being best and one being worst Circle One: 5,4,3,2,1 2.3a Staffer Average No. of Staff Per Province 1 to 5 Anbar 3 3.7 Babil 4 4.8 Baghdad 4 3.5 Basrah 3 4.3 Dhi Qar 2 4.5 Diwaniyah 4 3.3 Diyala 3 4.0 Karbala 4 4.8 Maysan 3 3.7 Muthanna 2 5.0 Najaf 8 4.4 Ninawa 11 4.2 Salah ad Din 2 3.5 Wasit 2 3.0 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 41 2.3 b Why? Enter comment (Answers Coded and collated) 2.3a Staffer Average No. of Staff Per Province Code Key Anbar 3 5 Easy to Use Babil 4 4 Lack of Government Support/ Understanding Baghdad 4 3 Staff Problems Basrah 3 2 Inadequate Budget Dhi Qar 2 1 Technology issues Diwaniyah 4 Diyala 3 Karbala 4 Maysan 3 Muthanna 2 Najaf 8 Ninawa 11 Salah ad Din 2 Wasit 2 2.3 c What recommendations would you make for improving the data entry process? Enter comment 2.3c. Staffer Average No. of Staff Per Province Anbar 3 Babil 4 Baghdad 4 Basrah 3 Dhi Qar 2 Diwaniyah 4 Diyala 3 Karbala 4 Maysan 3 Muthanna 2 Najaf 8 Ninawa 11 Salah ad Din 2 Wasit 2 42 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS ANNEX 6: CODING GUIDE 2.3 b Why? (Did you give data entry the 1-5 score you did) Code Key 8 Other 7 Wants Programmatic ability 6 Capable/quality system 5 Easy to Use 4 Lack of Government Support/ Understanding 3 Staff Problems 2 Inadequate Budget 1 Technology issues 2.3 c What recommendations would you make for improving the data entry process? Enter comment Code Key 10 Other 9 Need for courses on programming, system troubleshooting and repair 8 New equipment 7 Use GAPTIS for more reports/ in more regions 6 More space 5 More funding/ better pay 4 More job security/ longer term contracts 3 Need for GAPTIS Stamp 2 Need for training 1 Need for better technology 3.1a What factors are in place to maintain the GAPTIS system? Enter comment Code Key 7 None 6 Other 5 Motivation/support of GAPTIS staff 4 Involvement of government officials 3 Training 2 Capacity of GAPTIS staff 1 RTI Actions 3.1 e Why does the Governorate not plan to take over/maintain and continue using the GAPTIS facility after LGP III ends? Enter comment Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 43 3.2 What would it take for the recipient Governorate to sustain GAPTIS beyond the life of LGP III? Enter comment Code Key 7 Other 6 More equipment 5 Program Stamp for GAPTIS 4 Trained cadre of staff 3 Employees made permanent 2 More support from RTI 1 Full access to records/ Support from Government 4.1a What worked well with GAPTIS implementation? Enter comment Code Key 5 Ease of operation 4 Consolidation of Information/ unified database 3 Reduction of errors/ efficiency 2 Linking of different government divisions 1 Other 4.1b What did not work well with GAPTIS implementation? Enter comment Code Key 6 Need to open program to make changes 5 Old versions of GAPTIS (1.0 or 2.0) 4 Interruptions of programs 3 Technical problems 2 Resistance from Government 1 No answer 4.2 What are the major constraints inhibiting progress in achieving functionality and sustainability of GAPTIS? Enter comment Code Key 6 Other 5 Technical problems 4 Administrative issues within province 3 Lack of knowledge/support for GAPTIS 2 No GAPTIS stamp 1 Lack of job security for employees/ short term contracts 44 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 4.3 What are your (interviewee) recommendations for further improvements? Enter comment Code Key 6 Other 5 Continued training 4 Wide spread use of GAPTIS/ Allow GAPTIS to do more things 3 More knowledge/support for GAPTIS 2 Develop cadre of GAPTIS staffers 1 Provide more equipment/resources Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 45 ANNEX 7: ORIGINAL SURVEY INSTRUMENT- ENGLISH VERSION GAPTIS MONITORING STUDY Table of Contents Work Plan for Survey Teams 2 Survey for GAPTIS Supervisors 3 Survey for GAPTIS Non-Supervisor Staff 8 Survey Takers Guide Sheet – Supervisors 11 Survey Takers Guide Sheet – Non-Supervisor Staff 13 Work Plan for Survey Teams There will be three survey teams, responsible for roughly five governorates each. The table on this page shows an illustrative division of labor based on geographic coverage. In all, there would be six enumerators, split into three teams. Najaf Model Since the SOW emphasizes the “characteristics of Najaf” as a model for GAPTIS implementation, all three teams should participate in, or at least observe, the monitoring of Najaf. With a good understanding of what constitute the “characteristics of Najaf,” the enumerators will be better able to conduct the other assessments. This will also serve as a “field test” setting so that changes in the survey could be made if necessary before the bulk of the field work commences. Field Work The teams will then travel to their assigned provinces. Appointments with the GAPTIS supervisors would be made ahead of time with the request that non-supervisory staff also be made available for interview. The surveys will take an estimated 2-3 hours to complete. One enumerator will interview the GAPTIS supervisor with the full survey, while the second enumerator will administer a shorter version to the non-supervisory GAPTIS staff. The surveys will be translated into Arabic and filled out by hand by the enumerators. Some portions of the survey will be completed after the visits to the governorate are completed, particularly question 1.3.b. Once the survey teams have completed their work, they will return to Baghdad to leave them with the QED team. QED analysts will go over the surveys with the field teams to ensure full understanding of each. Team Governorate 1,2 & 3 Najaf (Model Province) 1 Basrah (Basrah) 1 Dhi Qar ( Nasiriyah) 1 Maysan (Amara) 1 Muthanna (Samara) 2 Qadisiyah (Diwaniya) 2 Babil (Hilla) 2 Karbala (Karbala) 2 Wasit (Kut) 2 Baghdad 3 Anbar (Ramadi) 3 Diyala (Baqubah) 3 Salahuddin (Samarra) 3 Ninevah (Musul) 46 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS Survey Analysis and Report Writing After receiving the surveys from the field teams, the QED staff will analyze the questions, including the yes and no, 1-5 scale, inventory, and open ended questions. Using content analysis, they will produce a monitoring report of the surveys that will be incorporated into a draft report for USAID. Survey of GAPTIS Supervisors Preamble: GAPTIS – “Government Accounting and Project Tracking Information System”-- is an application to track expenditures and project status for local governments in Iraq. The objective of this survey task is to monitor progress achieved in implementation and sustaining GAPTIS. The results of this fact￾finding monitoring visit will be a basis for management decisions regarding this system. Questions to cover SOW requirements: 1. Statistics: 1.1) How many items of RTI provided equipment (computers, printers, etc) were delivered and installed in Governorate? (List item of equipment in matrix below and answer questions about each) Item of equipment provided by USAID (Computer, printer, etc) Listed on existing equipme nt list? Date Deliv ered Date Installed Date Operati onal Is it currently operatio nal? Does it need maintenan ce? If yes, what kind? Compare to RTI provided list Don’t Know _____ 1.2) How many individuals were trained in GAPTIS application in the Governorate? Name Position Date of training 1.3a) What version of GAPTIS are you using? GAPTIS 1___ GAPTIS 2___ GAPTIS 2.1___ Other_____ Don’t Know_____ 1.3 b) Does this province meet the following characteristics (See checklist below) Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 47 1.3 b i) Management Is there cooperation from the management to provide the assistance to the unit as needed? Yes____ No___ Is there is a follow up from the management to ensure that GAPTIS employees are entering proper data timely? Yes____ No___ Is management is using the reports after ensuring that the information is matching the non￾electronic reports. Yes____ No___ 1.3 b ii) Coordination Are there periodic visits by the LGP regional GAPTIS coordinator to follow up with the staff and to provide the needs? Yes____ No___ 1.3 b iii) Staff Does GAPTIS Manager to control the data entry staff and to be the front end to contact the higher management? Yes____ No___ Is there enough staff to collect and enter the data? Yes____ No___ Are staff dedicated to GAPTIS only with no other tasks? Yes____ No___ Is each employee is assigned to enter certain information by the manager? Yes____ No___ 1.3 b iv) Equipment Is all equipment in one place? Yes____ No___ Is equipment connected by a work group to share the data between the computers so that data entry happens from multi station? Yes____ No___ 1.3 b v) Room Is an adequate room assigned only to GAPTIS unit (enough to host the equipment and the staff? Yes____ No___ 1.3 b vi) Procedures Were data collecting forms used in the initial data entry? Yes____ No___ Were those forms filled from the documents in the archive by an official approval from the governor? Yes____ No___ Did they get a GAPTIS stamp to ensure that the paper work was entered into the system? Yes____ No___ After the data was entered, were reports generated? Yes____ No___ 1.4a) Does your office generate reports for the Ministry of Planning? Yes____ No___ If yes… 1.4 b) What are the non-financial reports? (Check all that apply) Budget Execution by Sector _____ Budget Execution by District _____ Ministry of Planning Plan_____ Ministry of Planning Classification _____ Other (List)____________________________________________________ Don’t Know_______ 2. Impact: 48 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 2.1a) Is the GAPTIS unit operational in your Governorate? Yes____ No___ 2.1b) How often do the staff use it? ______________________ When did you start entering data into GAPTIS? ______________ 2.2b) Has data entry been completed up through the end of 2010? Yes____ No___ 2.2 c) Does the system produce the reports required by the MOF? Yes____ No___ 2.2d) (Ask for a hard copy of the reports produced with the system and officially submitted to the Ministry of Finance). Can it be produced? Yes____ No___ 2.3 a) How do you find the data entry process and utilization of GAPTIS? One to five scale –With five being best and one being worst Circle One: 5 4 3 2 1 2.3 b) Why? Enter comment 2.3 c) What recommendations would you make for improving the data entry process? Enter comment Sustainability: 3.1a) What factors are in place to maintain the GAPTIS system? Enter comment 3.1b) Is there adequate staff trained in GAPTIS to fill gaps and staff turnovers? Yes____ No___ 3.1 c) Is there a GAPTIS user guideline? Yes____ No___ 3.1 d) Does the Governorate plan to take over/maintain and continue using the GAPTIS facility after LGP III ends? Yes____ No___ 3.1 e) If not, why not? Enter comment Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 49 3.2 ) What would it take for the recipient Governorate to sustain GAPTIS beyond the life of LGP III? Enter comment Constraints: 4.1a) What worked well with GAPTIS implementation? Enter comment___________________________ 4.1b) What did not work well with GAPTIS implementation? Enter comment__________________________________ 4.2) What are the major constraints inhibiting progress in achieving functionality and sustainability of GAPTIS? Enter comment__________________________________ 4.3) What are your (interviewee) recommendations for further improvements? Enter comment__________________________________ Other Unanticipated Issues: 5 .1) Are there any systems other than GAPTIS existing in this provinces, which are used for the same or similar purposes? Yes____ No___ If yes…List them__________________________________ 5.2a) Do they complement/duplicate each other, Yes____ No___ If not… 5.2b) how are they different? Enter comment__________________________________ 5.3a) Do you prefer one over the other? 50 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS Yes____ No___ If yes… 5.3b) why? Enter comment__________________________________________________- Demographic Information Date: Name: Gender: Position: Province: Years of experience in work: Years of experience in current position: Education level Office address: Cell phone: Email: Other contact: Thank You Interviewer Name: Interviewer Signature ____________________ Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 51 Survey of GAPTIS Non-Supervisor Staff Members Preamble: GAPTIS – “Government Accounting and Project Tracking Information System”-- is an application to track expenditures and project status for local governments in Iraq. The objective of this survey task is to monitor progress achieved in implementation and sustaining GAPTIS. The results of this fact￾finding monitoring visit will be a basis for management decisions regarding this system. Questions are numbered to match questionnaire of supervisors, many of which will not be asked of non-supervisory staff: Statistics: Initial question – Have you been trained in GAPTIS? Yes____ No___ Initial question – Do you use GAPTIS? Yes____ No___ 1.3 b) Does this province meet the following characteristics (See checklist below) 1.3 b i) Management Is there cooperation from the management to provide the assistance to the unit as needed? Yes____ No___ Is there is a follow up from the management to ensure that GAPTIS employees are entering proper data timely? Yes____ No___ Is management is using the reports after ensuring that the information is matching the non￾electronic reports. Yes____ No___ 1.3 b ii) Coordination Are there periodic visits by the LGP regional GAPTIS coordinator to follow up with the staff and to provide the needs? Yes____ No___ 1.3 b iii) Staff Does GAPTIS Manager to control the data entry staff and to be the front end to contact the higher management? Yes____ No___ Is there enough staff to collect and enter the data? Yes____ No___ Are staff dedicated to GAPTIS only with no other tasks? Yes____ No___ Is each employee is assigned to enter certain information by the manager? Yes____ No___ 1.3 b iv) Equipment Is all equipment in one place? Yes____ No___ Is equipment connected by a work group to share the data between the computers so that data entry happens from multi station? Yes____ No___ 1.3 b v) Room Is an adequate room assigned only to GAPTIS unit (enough to host the equipment and the staff? Yes____ No___ 1.3 b vi) Procedures Were data collecting forms used in the initial data entry? Yes____ No___ 52 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS Were those forms filled from the documents in the archive by an official approval from the governor? Yes____ No___ Did they get a GAPTIS stamp to ensure that the paper work was entered into the system? Yes____ No___ After the data was entered, were reports generated? Yes____ No___ Impact: 2.1a) Is the GAPTIS unit operational in your Governorate? Yes____ No___ 2.1b) How often do the staff use it? ______________________ 2.3 a) How do you find the data entry process and utilization of GAPTIS? One to five scale –With five being best and one being worst Circle One: 5 4 3 2 1 2.3 b) Why? Enter comment 2.3 c) What recommendations would you make for improving the data entry process? Enter comment Sustainability: 3.1b) Is there adequate staff trained in GAPTIS to fill gaps and staff turnovers? Yes____ No___ 3.1 c) Is there a GAPTIS user guideline? Yes____ No___ Demographic Information Date: Name: Gender: Position: Years of experience in work: Years of experience in current position: Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 53 Office address: Cell phone: Email: Other contact: Thank You Interviewer Name: Interviewer Signature ____________________ 54 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS Survey Takers Guide Sheet – Supervisors This survey is designed to be administered by a team of two enumerators. Enumerator One, will administer the entire survey to GAPTIS Supervisor in each Governorate. Enumerator Two will interview GAPTIS staff on selected questions. The numbering sequence of the survey questions was adopted from the research questions specified in USAID’s Scope of Work for the GAPTIS monitoring task (page 4 of SOW). 1. Statistics These questions begin with 1, signifying a statistics question. The second digit reflects the numbered question under “statistics” in the SOW. If the SOW question has multiple parts, the survey questions will be designated by a sequence of letters delineating each part. Question 1.1 essentially requires an inventory of USAID-GAPTIS equipment. One of the two enumerators should work with a knowledgeable GAPTIS staffer to fill out the matrix. If possible, the enumerator should view each piece of equipment listed as it is entered into the matrix. Check it against the supplied list of equipment. Question 1.2 will require one of the enumerators securing a list of people trained in the GAPTIS office. This list will be tallied and the sum entered into the matrix on the questionnaire. Check it against the supplied list of trained staff. Question 1.3a will be asked of the GAPTIS Supervisor and the answer recorded as a “yes” or “no” Question 1.3b is designed to determine the extent to which a Governorate conforms to the standard of Najaf, which is considered to be the model standard for GAPTIS implementation. All enumerators will attend the survey in Najaf to ensure common understanding of what this standard looks like. Instructions on how to fill out the survey is contained above. Both enumerators one and two will interview the GAPTIS employees about these questions. Question 1.4a is to be answered by the GAPTIS Supervisor, Yes or No If 1.4a is answered “yes”, they should go on to ask question 1.4b 2. Impact These questions begin with 2, signifying an impact question. The second digit reflects the numbered question under “impact” in the SOW. If the SOW question has multiple parts, the survey questions will be designated by a sequence of letters delineating each part. Question 2.1a is to be answered by the GAPTIS Supervisor, either yes or no. Question 2.1b is opened ended and will require answers that must be written down and analyzed later. The enumerators will get a list of those trained (most probably around 2-5 GAPTIS and ask to speak with them). Enumerator 2 will proceed to ask questions 2.1a and 2.1b of the trained staff in a separate questionnaire. Questions 2.2a and 2.2b will be asked of the GAPTIS Supervisor, answered either yes or no. The enumerators will ask for a hard copy of the reports produced with the system and officially submitted to the Ministry of Finance. It will be used to answer Questions 2.2c. Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 55 Questions 2.3a, 2.3b and 2.3c will be asked of the Supervisor and GAPTIS staff. 2.3a will be answered on a 1-5 scale. Questions 2.3b and 2.3c are opened ended and will require answers that must be written down and analyzed later. 3. Sustainability - These questions begin with 3, signifying a sustainability question. The second digit reflects the numbered question under “sustainability” in the SOW. If the SOW question has multiple parts, the survey questions will be designated by a sequence of letters delineating each part. Question 3.1a is opened ended and will require answers that must be written down and analyzed later. Questions 3.1b, 3.1c and 3.1d will be asked of the GAPTIS Supervisors and staff, answered either yes or no Questions 3.1e and 3.2 are opened ended and will require answers that must be written down and analyzed later. 4. Constraints - These questions begin with 4, signifying a constraints question. The second digit reflects the numbered question under “constraints” in the SOW. If the SOW question has multiple parts, the survey questions will be designated by a sequence of letters delineating each part. Questions 4.1a, 4.1b, 4.2 and 4.3 are opened ended and will require answers that must be written down and analyzed later. 5. Other Unanticipated Issues - These questions begin with 4, signifying an Other Unanticipated Issues question. The second digit reflects the numbered question under “Other Unanticipated Issues” in the SOW. If the SOW question has multiple parts, the survey questions will be designated by a sequence of letters delineating each part. Question 5.1 will be asked of the GAPTIS Supervisor, answered either yes or no Question 5.2a will be asked if the answer to Question 5.1 is “yes”, and answered either yes or no Question 5.2b will be asked if the answer to Question 5.2a is “no.” It is opened ended and will require answers that must be written down and analyzed later. Question 5.3a will be asked if the answer to Question 5.1 is “yes” and answered either yes or no Question 5.3b will be asked if the answer to Question 5.3a is “yes” It is opened ended and will require answers that must be written down and analyzed later. Survey Takers Guide Sheet – Non-Supervisors This abbreviated survey will be administered to all non-supervisor GAPTIS staff. It contains a selection of questions from the longer supervisor questionnaire. Questions are numbered to match the supervisor questionnaire, meaning the numbered sequence will have several gaps. All questions 56 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS asked of non-supervisor staff will be asked of supervisors, although not all questions asked of supervisors will be asked of non-supervisors. Two initial ‘yes or no’ questions will be asked first that are not tied to the SOW numbering system – ‘Have you been trained in GAPTIS?’; and ‘Do you use GAPTIS?’ The numbering sequence of the remainder of the survey questions was adopted from the research questions specified in USAID’s Scope of Work for the GAPTIS monitoring task (page 4 of SOW). 1. Statistics These questions begin with 1, signifying a statistics question. The second digit reflects the numbered question under “statistics” in the SOW. If the SOW question has multiple parts, the survey questions will be designated by a sequence of letters delineating each part. Question 1.3b is designed to determine the extent to which a Governorate conforms to the standard of Najaf, which is considered to be the model standard for GAPTIS implementation. All enumerators will attend the survey in Najaf to ensure common understanding of what this standard looks like. Impact These questions begin with 2, signifying an impact question. The second digit reflects the numbered question under “impact” in the SOW. If the SOW question has multiple parts, the survey questions will be designated by a sequence of letters delineating each part. Questions 2.3a, 2.3b and 2.3c will be asked of the GAPTIS staff. Question 2.3a will be answered on a 1-5 scale. Questions 2.3b and 2.3c are opened ended and will require answers that must be written down and analyzed later. 2. Sustainability - These questions begin with 3, signifying a sustainability question. The second digit reflects the numbered question under “sustainability” in the SOW. If the SOW question has multiple parts, the survey questions will be designated by a sequence of letters delineating each part. Questions 3.1b, 3.1c and 3.1d will be asked of the GAPTIS Staff, answered either yes or no Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 57 ANNEX 8: GAPTIS SURVEY – ARABIC TRANSLATION دراسة المراقبة الخاصة بـبرنامج GAPTIS جدول المحتويات خطة العمل لفرق المسح 2 المسح بالنسبة لمشرفي برنامج GAPTIS 3 المسح بالنسبة لكادر الموظفين غيرالمشرف الخاص ببرنامج GAPTIS 8 مسح ورقة دليل الخاضعين للاستبيان – المشرفين 11 مسح ورقة دليل الخاضعين للاستبيان - كادر الموظفين غير المشرفين 13 خطة العمل لفرق المسح Governorate Team Najaf (Model Province) 1,2&3 Basrah (Basrah) 1 Dhi Qar (Nasiriyah) 1 Maysan (Amara) 1 Muthana (Sumawah) 1 Qadisiyah (Diwaniya) 2 Babil (Hilla) 2 Karbala (Karbala) 2 Wasit (Kut) 2 Baghdad 2 58 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS ستكون هناك ثلاثة ، فرق للمسح مسؤولة عن ما يقرب من خمس محافظات لكل منها. يبين الجدول في هذه الصفحة قسم العمل التوضيحي القائم على أساس التغطية الجغرافية. اموع ، سيكون هناك ستة من جامعي البيانات ، ينقسمون إلى ثلاث فرق. نموذج محافظة النجف نظراً لتأكيد نطاق العمل على "خصائص محافظة النجف " كنموذج تنفيذ برنامج ل GAPTIS ، ينبغي على كافة الفرق الثلاثة المشاركة أو في ملاحظة ومراقبة محافظة النجف الأقلعلى . مع الفهم الجيد لم قد تكونت "خصائص محافظة النجف " ، وسيكون جامعي البيانات أفضل قدرةً على إجراء تقييمات أخرى. وهذا أيضاً بمثابة أعداد لاختبار ميداني بحيث التغييرات التيأن يمكن أجراؤها في المسح إذا لزم الأمر قبلو أن يبدأ الجزء الأكبر من العمل الميداني. العمل الميداني ومن ثم ستسافر الفرق الى المحافظات المسندة إليها. ستكون هناك توزيعات مع مشرفي برنامج GAPTIS قبل الوقت المحدد مع طلب كادر الموظفين غير المشرفين من أجل أجراء قابلةلما . وسوف يستغرق المسح بما يقدر 2-3ساعة لااء المسوحات. وسيجري جامع البيانات والمشرف على برنامج GAPTIS بمسح ، في حين كامل سيدير جامع البيانات الثاني نسخة مختصرة لكادر موظفي برنامج GAPTIS . ستتم ترجمة المسوحات إلى اللغة العربية وتعبئتها باليد من قبل جامعي البيانات. وسيتم الانتهاء من بعض أجزاء المسح بعد الانتهاء من الزيارات إلى المحافظة ، ولاسيما سؤال .b1.3. وبمجرد أاء فرق المسح ل ، عملها سيعودون الى بغداد لترك المسوحات مع فريق كيو اي دي . وسيراجع محللي كيو اي دي المسوحات مع الفرق الميدانية للتأكد من الفهم الكامل لكل منها. تحليل المسح كتابة التقارير و بعد أستلام المسوحات من الفرق الميدانية ، سيقوم موظفي شركة كيو اي دي بتحليل الاسئلة ، بما في ذلك الاجابات بنعم ، مقياس و كلا ،1-5 و الجرد ، والاسئلة المفتوحة. بأستخدام تحليل ، المضمون أصدار تقرير مراقبة المسوحات الذي سيتم إدراجه في مسودة التقرير الخاص بالوكالة الأمريكية للتنمية الدولية. مسح مشرفي برنامج GAPTIS الديباجة: برنامج GAPTIS هو"نظام متابعة معلومات المشاريع والحسابات الحكومية " وهو تطبيق لمتابعة النفقات ووضع المشروع بالنسبة للحكومات المحلية في العراق. والهدف من مهمة هذا المسح هو لمراقبة التقدم المحرز في تنفيذ وتعزيز برنامج GAPTIS . وستكون نتائج هذه الزيارة لمراقبة وتقصي الحقائق ستكون التي أساساً لاتخاذ قرارات الادارة بشأن هذا النظام . الاسئلة لتغطية متطلبات نطاق العمل: الاحصاء: 1.1) كم عدد المعدات التي تم توفيرها من مشروع آر تي آي ( أجهزة الكمبيوتر والطابعات وغيرها الخ) التي تم تسليمها وتركيبها في المح ؟ افظة (أدراج قائمة المعدات في المصفوفة أدناه والإجابة على الأسئلة حول كل منها) هل تحتاج الى صيانة ؟ اذا كانت الاجابة بنعم ، اي نوع ؟ هل هي مشتغلة حاليا؟ تاريخ التشغيل تاريخ التركيب المدرجة في قائمة المعدات تاريخ التسليم الموجودة قائمة المعدات التي تم توفيرها من قبل الوكالة الامريكية للتنمية الدولية (حاسبات ، طابعات ، الخ) Anbar (Ramadi) 3 Diyala (Baqubah) 3 Salah AL-Deen (Tikrit) 3 Nineveh (Mosul) 3 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 59 مقارنة مع القائمة التي تم تقديمها لمشروع آر تي آي لا نعرف _____ 1.2) كم عدد الأفراد الذين تم تدريبهم على تطبيق برنامج GAPTIS ؟ افظة في المح الاسم الوظيفة تاريخ التدريب a1.3 (ما هي نسخة برنامج GAPTIS التي تستخدمها ؟ كابتس 1 ____ كابتس 2 ___ كابتس 2.1 _____ آخرى ______ لا نعرف _____ b1.3 (هل قامت هذه المحافظة تلبيةب الخصائص التالية ؟ (أنظر قائمة التدقيق أدناه) . bi 1.3 (الادارة هل هناك تعاون من الإدارة لتقديم المساعدة إلى الوحدة حسب الحاجة ؟ نعم ___ كلا ___ هناك هل متابعة من الإدارة للتأكد من أن كادر موظفي برنامج GAPTIS يقومون بأدخال البيانات المناسبة بوقتها ؟ نعم ___ كلا ___ هل تقوم الادارة بأستخدام التقارير بعد التأكد بأن المعلومات مطابقة للتقارير غير الالكترونية .نعم ____ كلا ___ bii 1.3 (التنسيق ل هناكه زيارات دورية من قبل منسق برنامج GAPTIS الإقليمي الخاص بالحكومات المحلية للمتابعة مع كادر الموظفين ولتوفير الاحتياجات ؟ نعم ___ كلا ___ biii 1.3 (كادر الموظفين هل دير برنامج لم GAPTIS التحكم بكادر موظفي إدخال البيانات ليكونوا الواجهة الأمامية للاتصال ب الإدارة العليا ؟ نعم __ كلا___ هل هناك ما يكفي من كادر الموظفين لجمع وإدخال البيانات نعم ؟ ____ كلا___ هل كادر موظفي برنامج GAPTIS مخصصين فقط مع أية مهام نعم ؟ أخرى ____ كلا___ هل يتم تعيين كل موظف لإدخال معلومات محددة من قبل الم نعم ؟ دير ___ كلا___ biv 1.3 (المعدات هل كافة المعدات نعم ؟ في مكان واحد ____ كلا ___ هل تم ربط المعدات بواسطة مجموعة عملال لتبادل البيانات ما بين أجهزة الكمبيوتر بحيث يتم إدخال البيانات من منافذ ؟ متعددة نعم ____ كلا___ bv 1.3 (الغرفة 60 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS هل الغرفة المخصصة إلى وحدة برنامج GAPTIS فقط ( كافيةهي وهل لاستضافة المعدات وكادر الموظفين) ؟ نعم ____ كلا____ bvi 1.3 (الاجراءات هل أستخدمت نماذج جمع البيانات في إدخال البيانات الأولية نعم ؟ ___ كلا ___ وهل كانت تلك النماذج معبئة من الوثائق الموجودة في الأرشيف بواسطة الموافقة الرسمية من نعم ؟ المحافظ ____ كلا ___ هل تم الحصول على ختم برنامج GAPTIS لضمان بأن العمل الورقي الذي قد تم إدخاله في نعم ؟ النظام ___ كلا___ بعد إدخال البيانات هل تم ، أصدار التقارير نعم ؟ ____ كلا ____ a1.4 (هل شارك مكتبك في اعداد تقارير وزارة التخطيط ؟ نعم _____ كلا ______ أذا كانت الاجابة بنعم ..... b1.4 (ما هي ؟ ( تدقيق كل ما ينطبق عليها) تنفيذ الميزانية من قبل القطاع _____ __ تنفيذ الميزانية من قبل القضاء _______ خطة وزارة التخطيط __________ تصنيف وزارة التخطيط ________ آخرى ( أدرجها) ___________ لا نعرف _______________ التأثير: a2.1 (هل برنامج GAPTIS فعال بمحافظتك ؟ نعم _____ كلا ____ b2.1 (كم مرة ً أستخدمه كادر الموظفين ؟ a2.2 (متى تمت المباشرة بأدخال البيانات في برنامج GAPTIS ؟ ______________________________ b 2.2 (هل تم أكمال أدخال البيانات من خلال اية عام 2010 ؟ نعم ___ كلا ___ c2.2 (هل أصدر النظام التقارير المطلوبة من قبل وزارة المالية ؟ نعم ___ كلا ___ d2.2 ) (أطلب نسخة مطبوعة من التقارير التي تم أصدارها مع النظام رسمياً التي تم تقديمها الى وزارة المالية) . هل يمكن أصدارها ؟ نعم ___ كلا ____ a 2.3 (كيف تجد عملية أدخال البيانات وأستخدام برنامج GAPTIS ؟ مقياس واحد الى خمسة ، مع كون افضل خمسة واسوء واحد – 5 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 61 - 4 - 3 - 1 - 1 b 2.3 (لماذا ؟ أدخل التعليقات c 2.3 (ما هي توصياتك لتحسين عملية أدخال البيانات ؟ أدخل التعليقات الاستدامة: a3.1 ( ما هي العوامل المتوفرة للحفاظ على نظام برنامج GAPTIS ؟ أدخل التعليقات b3.1 (هل هناك عدد كاف من كادر الموظفين الذين تم تدريبهم في برنامج GAPTIS لملئ الثغرات وأيجاد بدلاء عن الموظفين ؟ نعم ___ كلا ___ c 3.1 (هل هناك دليل لمستخدم برنامج GAPTIS ؟ نعم ___ كلا ___ d 3.1 (هل تخطط المحافظة لاجراء / الحفاظ والاستمرار بأستخدام خدمة برنامج GAPTIS بعد اية برنامج الحكومات المحلية الثالث ؟ نعم ___ كلا ___ e 3.1 (أذا كانت الاجابة بكلا ، لم لا ؟ أدخل التعليقات 3.2) ما الذي يتطلبه الامر بالنسبة للمحافظة المتلقية لاستدامة برنامج GAPTIS لما تبقي من برنامج الحكومات المحلية الثالث ؟ أدخل التعليقات المعوقات: a4.1 (ما الذي تم عمله بشكل جيد عند تنفيذ برنامج GAPTIS ؟ أدخل التعليقات _____________________________ b4.1 (ما الذي لم يتم عمله بشكل جيد عند تنفيذ برنامج GAPTIS ؟ أدخل التعليقات _____________________________ 62 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 4.2) ماهي المعوقات الرئيسية التي تحول دون التقدم في تحقيق وظائف وأستدامة برنامج GAPTIS ؟ أدخل التعليقات ______________________________ 4.3) ما هي التوصيات الخاصة (بالاشخاص الذين تمت مقابلتهم) من أجل المزيد من التحسينات ؟ أدخل التعليقات ______________________________ قضايا اخرى غير متوقعة: .1 5) هل هناك اي من الانظمة الاخرى القائمة في برنامج GAPTIS في هذه المحافظات والتي تستخدم لنفس الاغراض أوما شابه ذلك ؟ نعم ___ كلا ___ أذا كانت الاجابة بنعم .... أدرجها a5.2 (هل الانظمة تكمل بعضها البعض ومكررة ؟ نعم ___ كلا ___ أذا كانت الاجابة بكلا .... b5.2 (كيف تختلف هذه الانظمة ؟ أدخل التعليقات ____________________________ a5.3 (هل تفضل واحدة على الاخرى ؟ نعم ___ كلا ___ أذا كانت الاجابة بنعم .... b5.3 (لماذا ؟ أدخل البيانات المعلومات الديموغرافية التأريخ : الاسم: الجنس: الوظيفة: Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 63 المحافظة: سنوات الخبرة في العمل: سنوات الخبرة في الوظيفة الحالية: مستوى التحصيل الدراسي: عنوان المكتب: الهاتف المحمول : البريد الالكتروني : أتصال آخر : شكرأ لكم أسم الشخص الذي أجرى المقابلة: توقيع الشخص الذي أجرى المقابلة ________________ مسح أعضاء كادر موظفي برنامج GAPTIS غير المشرفين الديباجة: برنامج GAPTIS هو " نظام متابعة معلومات المشاريع والحسابات الحكومية " وهو تطبيق لمتابعة النفقات ووضع المشروع للحكومات المحلية في العراق. والهدف من مهمة هذا المسح هو لمراقبة التقدم المحرز في التنفيذ وتعزيز برنامج GAPTIS . وستكون نتائج هذه الزيارة لمراقبة وتقصي الحقائق التي ستكون أساساً لاتخاذ قرارات الادارة بشأن هذا النظام . يتم ترقيم الاسئلة لتطابق مع أستبيان المشرفين وأن العديد منها سوف لن يكون مطلوباً من كادر الموظفين غير المشرفين الاحصاء: السؤال الاول – هل تدربت في برنامج GAPTIS ؟ نعم ___ كلا ___ السؤال الاول – هل أستخدمت برنامج GAPTIS ؟ نعم ___ كلا ___ b1.3 (هل قامت هذه المحافظة تلبيةب الخصائص التالية ؟ (أنظر قائمة التدقيق أدناه) . bi 1.3 (الادارة 64 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS هل هناك تعاون من الإدارة لتقديم المساعدة إلى الوحدة حسب الحاجة ؟ نعم ___ كلا ___ هناك هل متابعة من الإدارة للتأكد من أن كادر موظفي برنامج GAPTIS يدخلون البيانات المناسبة بوقتها ؟ نعم ____ كلا ___ تستخدم هل الادارة التقارير بعد التأكد بأن المعلومات مطابقة للتقارير غير الالكترونية .نعم ____ كلا ___ bii 1.3 (التنسيق ل هناكه زيارات دورية من قبل منسق برنامج GAPTIS الإقليمي الخاص بالحكومات المحلية للمتابعة مع كادر الموظفين ولتوفير الاحتياجات ؟ نعم ____ كلا ___ biii 1.3 (كادر الموظفين هل دير برنامج لم GAPTIS التحكم بموظفي إدخال البيانات ليكونوا الواجهة الأمامية للاتصال ب نعم ؟ الإدارة العليا __ كلا___ هل هناك ما يكفي من الموظفين لجمع وإدخال البيانات نعم ؟ ____ كلا___ هل موظفي كادر برنامج GAPTIS مخصصين فقط مع أية مهام نعم ؟ أخرى ____ كلا___ كل موظف تم تعيينه لإدخال معلومات محددة من قبل الم نعم ؟ دير ___ كلا___ biv 1.3 (المعدات هل كافة المعدات نعم ؟ في مكان واحد ____ كلا ___ هل تم ربط المعدات بواسطة مجموعة عملال لتبادل البيانات بين أجهزة الكمبيوتر بحيث يتم إدخال البيانات من منافذ ؟ متعددة نعم ____ كلا___ bv 1.3 (الغرفة هي الغرفة التي تم تخصيصها مناسبة إلى وحدة برنامج GAPTIS ) كافيةهذه الغرفة وهل لاستضافة المعدات وكادرالموظفين) ؟ نعم ____ كلا____ bvi 1.3 (الاجراءات هل تم جمع بيانات النماذج المستخدمة في إدخال البيانات الأولية نعم ؟ ___ كلا ___ وهل كانت تلك النماذج معبئة من الوثائق في الأرشيف بواسطة الموافقة الرسمية من نعم ؟ المحافظ ____ كلا ___ بعد إدخال البيانات ، هل تقوم الادارة بتوجيه كافة العمل الورقي الذي ينبغي أن يتخلل من خلال وحدة برنامج GAPTIS قبل أن يذهب الى الأرشيف أنوضمان ب الوحدة هي جزء من العملية نعم ؟ ____ كلا___ هل تم الحصول على ختم برنامج GAPTIS لضمان بأن العمل الورقي الذي تم إدخاله في نعم ؟ النظام ___ كلا___ بعد إدخال البيانات هل تم ، أصدار نعم ؟ تقارير صحيحة ____ كلا ____ التأثير: a2.1 (هل برنامج GAPTIS فعال بمحافظتك ؟ نعم _____ كلا ____ b2.1 (كم مرة ً أستخدمه كادر الموظفين a 2.3 (كيف تجد عملية أدخال البيانات وأستخدام برنامج GAPTIS ؟ من نطاق واحد الى خمسة ، مع كون افضل خمسة و اسوء واحد ضع دائرة حول التالي: Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 65 – 5 - 4 - 2 - 2 - 1 b 2.3 (لماذا ؟ أدخل البيانات c 2.3 (ماهي التوصيات الخاصة بالاشخاص الذين تمت مقابلتهم من أجل المزيد من التحسينات ؟ أدخل التعليقات الاستدامة: b3.1 (هل هناك عدد كاف من كادر الموظفين الذين تم تدريبهم في برنامج GAPTIS لملئ الثغرات وأيجاد بدلاء عن الموظفين ؟ نعم ___ كلا ___ c 3.1 (ه ل هناك دليل لمستخدم برنامج GAPTIS ؟ نعم ___ كلا ___ المعلومات الديموغرافية التأريخ : الاسم: الجنس: الوظيفة: سنوات الخبرة في العمل: سنوات الخبرة في الوظيفة الحالية: عنوان المكتب: الهاتف المحمول : البريد الالكتروني : أتصال آخر : شكرأ لكم 66 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS أسم الشخص الذي اجرى المقابلة: توقيع الشخص الذي أجرى المقابلة ________________ مسح ورقة دليل الخاضعين للاستبيان - المشرفين ويهدف هذا المسح المزمع أدارته من قبل فريق مكون من اثنين من جامعي البيانات .سيقوم جامع البيانات الاول بمسح كامل لمشرفي برنامج GAPTIS في كل محافظة. وسيقوم جامع البيانات الثاني بمقابلة اثنين من كادر موظفي برنامج GAPTIS بشأن الاسئلة التي تم أختيارها. وأعتمد تسلسل الترقيم لاسئلة المسح من الأسئلة البحثية المحددة في نطاق عمل الوكالة الأميركية للتنمية الدولية لمهمة مراقبة برنامج GAPTIS ) صفحة 4 من نطاق العمل). .1 الاحصاء تبدأ هذه الأسئلة بـ 1 ، مما يدل على سؤال الإحصاء. يعكس الرقم الثاني السؤال المرقم تحت عنوان "الاحصاء" في نطاق العمل. إذا كان لدى سؤال نطاق العمل أجزاء متعددة ، سيتم تعيين أسئلة المسح من قبل تسلسل تصور حروف كل جزء بدقة. يتطلب السؤال 1.1 أساساً جرد للمعدات من الوكالة الأمريكية للتنمية الدولية- برنامج GAPTIS . وينبغي على أحد جامعي البيانات في أن يعمل بمعرفة مع موظف برنامج GAPTIS لملئ المصفوفة .إذا كان ذلك ممكناً ، وينبغي أن يبين جامع البيانات كل قطعة من المعدات المدرجة كما دخلت حيز المصفوفة . تدقيقها مقابل القائمة التي تم تجهيزها من المعدات. وسيتطلب السؤال 1.2 أحد جامعي البيانات لتأمين قائمة باسماء الاشخاص الذين تم تدريبهم في مكتب برنامج GAPTIS . سيتم نشر هذه القائمة ويدخل اموع حيز مصفوفة الاستبيان. سيطلب a 1.3 السؤال من مشرف برنامج GAPTIS والجواب كما هو مسجل "بنعم" أو "كلا " يهدف السؤال b 1.3 لتحديد المدى الذي يتوافق مع المحافظة على مستوى محافظة النجف والتي تعتبر نموذجاً لمستوى تنفيذ برنامج GAPTIS .وسوف يحضر كافة جامعي البيانات للمسح في محافظة النجف لضمان الفهم المشترك لهذا المعيار . تو رد التعليمات حول كيفية ملئ الاستبيان أعلاه .وسيقوم كل واحد واثنين من جامعي البيانات بمقابلة كادر موظفي برنامج GAPTIS حول هذه الاسئلة . السؤال a1.4 المزمع أجابته من قبل مشرف برنامج GAPTIS . نعم أو كلا اذا كانت الاجابة الخاصة بـالسؤال a1.4 بنعم ، ينبغي الذهاب للسؤال عن b1.4 .2 التأثير تبدأ هذه الأسئلة بـ 2 ، مما يدل على سؤال التأثير .يعكس الرقم الثاني السؤال المرقم تحت عنوان "تأثير" في نطاق العمل .إذا كان لدى سؤال نطاق العمل أجزاء متعددة ، سيتم تعيين أسئلة المسح من قبل تسلسل تصور حروف كل جزء بدقة. السؤال a2.1 المزمع أجابته من قبل مشرف برنامج GAPTIS ، إما بنعم أو كلا . يكون السؤال b 2.1 مفتوح و يتطلب اجابات التي يجب ان يتم كتابتها و تحليلها لاحقاً. و سيحصل جامعي البيانات على قائمة من هؤلاء المتدربين (أكثر على الأرجح نحو 5-2 GAPTIS واطلب التحدث معهم) .سوف يشرع أثنين من جامعي البيانات بطرح الأسئلة a 2.1 و b 2.1 لكادر الموظفين الذين تم تدريبهم في أستبيان منفصل . سيتم طلب الأسئلة a 2.2 و b 2.2 من مشرف برنامج GAPTIS ، الذي أجاب بنعم أو كلا .وسيطلب جامعي البيانات بالحصول على نسخة مطبوعة من التقارير الصادرة مع النظام والتي تم تقديمها رسمياً إلى وزارة المالية .وسيتم أستخدامه للرد على الاسئلة c2.2 . Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 67 سيتم طلب الأسئلة a 2.3 ، b2.3 ، c2.3 من المشرف وكادر موظفي برنامج GAPTIS سيتم الرد a 2.3على مقياس 1 - 5 .تكون الاسئلة b2.3 و c2.3 مفتوحة وستتطلب الإجابات التي يجب أن تكون مكتوبة الى الاسفل وتحليلها في وقت لاحق. .3 الاستدامة - تبدأ هذه الأسئلة بـ 3 ، مما يدل على سؤال الاستدامة .يعكس الرقم الثاني السؤال المرقم تحت عنوان "الاستدامة" في نطاق العمل .إذا كان لدى سؤال نطاق العمل أجزاء متعددة ، سيتم تعيين أسئلة المسح من قبل تسلسل تصور حروف كل جزء بدقة . يكون السؤال a 3.1 مفتوح و سيتطلب الإجابات التي يجب أن تكون مكتوبة الى الاسفل وتحليلها في وقت لاحق . ستسأل الأسئلة b 3.1 ، c3.1 و d 3.1 من مشرفي ج برنام GAPTIS وكادر الموظفين ، أجاب أما بنعم أو كلا تكون الاسئلة 3.2 e 3.1 مفتوحةو التي ستتطلب أن تكون مكتوبة الى الاسفل وتحليلها في وقت لاحق . .4 المعوقات - تبدأ هذه الأسئلة بـ 4 ، مما يدل على سؤال المعوقات .يعكس الرقم الثاني السؤال المرقم تحت عنوان "المعوقات" في نطاق العمل .إذا كان لدى سؤال نطاق العمل أجزاء متعددة ، سيتم تعيين أسئلة المسح من قبل تسلسل تصور حروف كل جزء بدقة . تكون الأسئلة a 4.1 ،b4.1 و 4.2 ، 4.3 مفتوحة وستتطلب الإجابات التي يجب أن تكون مكتوبة الى الاسفل وتحليلها في وقت لاحق . .5 القضايا الاخرى الغير متوقعة - و تبدأ هذه الأسئلة بـ 4 ، مما يدل على سؤال قضايا اخرى غير متوقعة .يعكس الرقم الثاني السؤال المرقم تحت عنوان "قضايا أخرى غير متوقعة " في نطاق العمل .إذا كان لدى سؤال نطاق العمل أجزاء متعددة ، سيتم تعيين أسئلة المسح من قبل تسلسل تصور حروف كل جزء بدقة. سيسأل السؤال 5.1 مشرف برنامج GAPTIS، بنعم أو كلا سيطلب السؤال a 5.2 إذا كانت الإجابة على السؤال 5.1 هو "بنعم" ، وأجبت بنعم أو كلا سيطلب السؤال b5.2 إذا كانت الإجابة على السؤال a 5.2 هو "بكلا". انه سؤال مفتوح ، وستتطلب الإجابات التي يجب أن تكون مكتوبة الى الاسفل وتحليلها في وقت لاحق . سيطلب السؤال a 5.3 إذا كانت الإجابة على السؤال 5.1 هو "بنعم" وأجبت بنعم أو كلا سيطلب السؤال b5.3 إذا كانت الإجابة على السؤال a 5.3 هو "بنعم" أنه مفتوح ، وستتطلب الإجابات التي يجب أن تكون مكتوبة الى الاسفل وتحليلها في وقت لاحق . مسح ورقة دليل الخاضعين للاستبيان - غير المشرفين سيتم أدارة هذا المسح المختصر لجميع كادر موظفي برنامج GAPTIS الغير مشرفين .أنه يحتوي على مجموعة من الأسئلة من أستبيان المشرف الطويل .يتم ترقيم الأسئلة لتتناسب مع أستبيان المشرف ، وهذا يعني أن لتسلسل الترقيم سيكون هناك ثغرات عدة .طلب من جميع الأسئلة من كادر الموظفين غير المشرف وسيطلب من المشرفين ، وإن لم يكن طلب جميع الأسئلة من المشرفين وسيطلب من غير المشرفين . سيتم سؤال اولين سؤالين بنعم اوكلا أولاً التي لاترتبط بنظام ترقيم نطاق العمل – هل تدربت في برنامج GAPTIS ؟ ، وهل أستخدمت برنامج GAPTIS ؟ 68 Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS أعتمد تسلسل الترقيم لما تبقى من أسئلة المسح من الأسئلة البحثية المحددة في نطاق عمل الوكالة الأميركية للتنمية الدولية من مهمة مراقبة برنامج GAPTIS ) الصفحة 4 من نطاق العمل). .1 الاحصاء تبدأ هذه الأسئلة بـ 1 ، مما يدل على سؤال الإحصاء .يعكس الرقم الثاني السؤال المرقم تحت عنوان "الاحصاء" في نطاق العمل .إذا كان لدى سؤال نطاق العمل أجزاء متعددة ، سيتم تعيين أسئلة المسح من قبل ت سلسل حروف كل جزء بدقة . يهدف السؤال b 1.3 لتحديد المدى الذي يتوافق مع المحافظة على مستوى النجف والتي تعتبر نموذجاً لمستوى تنفيذ برنامج GAPTIS .وسوف يحضر جميع العدادين المسح في النجف لضمان الفهم المشترك لهذا المعيار على ما يبدو . التأثير تبدأ هذه الأسئلة بـ 2 ، مما يدل على سؤال التأثير .يعكس الرقم الثاني السؤال المرقم تحت عنوان "التأثير" في نطاق العمل .إذا كان لدى سؤال نطاق العمل أجزاء متعددة ، سيتم تعيين أسئلة المسح من قبل تسلسل حروف كل جزء بدقة. سيتم سؤال الأسئلة a 2.3 ، b2.3 و c2.3 لكادر موظفي برنامج GAPTIS . سيتم الرد على السؤال a 2.3 على نطاق 5-1 . تكون الأسئلة c 2.3 b 2.3 مفتوحة ، وستتطلب الإجابات التي يجب أن تكون مكتوبة أسفل وتحليلها في وقت لاحق . .2 الاستدامة - تبدأ هذه الأسئلة بـ 3 ، مما يدل على سؤال الاستدامة .يعكس الرقم الثاني السؤال المرقمة تحت عنوان "الاستدامة" في نطاق العمل . إذا كان لدى سؤال نطاق العمل أجزاء متعددة ، سيتم تعيين أسئلة المسح من قبل تسلسل حروف كل جزء بدقة. ستسأل الأسئلة b 3.1 ، c 3.1 و d 3.1 لكادر موظفي برنامج GAPTIS والاجابة أما بنعم أو كلا. Local Governance Program, Phase III (LGP III) Field Monitoring Report - GAPTIS 68 U.S Agency for International Development 1300 Pennsylvania Avenue, NW Washington, DC 20523 Tel: (202) 712-0000 Fax: (202) 216-3524 www.usaid.gov